Threado AI
AI Assistant for customer-facing teams
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AI Agents by Threado - Instant, automated support for customers and internal teams

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Instant, automated support to customers and internal teams by AI Agents trained on internal knowledge. Train it on knowledge base, ticket conversations, CRMs or product documentation. Install it on Slack, Discord, and your website and get instant responses.

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I’ve heard about this! I used to work at Freshworks so have seen a lot of CX tech so I’m excited to try it out. Will share it around too
Maker
Thank you for the support Alex! Looking forward to hear your feedback, once you try it out!
Maker
appreciate the support, Alex!
Maker
thanks for the support :)
Congratulation I have been using Threado for the last 2 years. long way to go!
Maker
Thank you Sir! Let us know which use-case resonated best with you and your team :)
It's nice to have RAG + AI capabilities for front line teams - does the bot transfer to a human agent if they don't have the confidence to answer the questions? I like how you made the bot available in many interfaces like Slack and Team - I think Discord would be cool too! What would you differentiate you from other AI agents out there? Sounds like it's the 30k tickets processed and the learnings you received? Congrats and team!
Maker
we're building automated workflows to deflect queries + take over unanswered queries. Happy to share beta access, if that's something your team is looking for. We've Discord integration - feel free to test it out and share your feedback :) We're focused on building AI Agents to help customer-facing teams succeed at what they do and elevate customer experience. We've learnt in-depth about the problems faced by these teams, after talks to 100s of users :) Thanks to them - Threado AI 3.0 is here today!
Congrats on launch of AI Agents by Threado....
Thanks, Toshit :) Appreciate your support!
Great job, Pramod and team Threado! Will definitely try this out when we scale up at Shram. :)
Maker
thanks Jay! Kudos on your launch as well and happy to try out the product and share feedback. All the best.
Would love that! :)
Congrats on the launch, team! I've often been frustrated having to repeat my entire issue to customer support. Knowing the context of past queries to provide proactive support is a game-changer! I'm going to set up Threado for my customers soon! Nice work!
Thanks a lot for the support. We'd be excited to have you onboard. You can take it for a spin here () and let us know your questions and feedback.
Maker
thanks Hoshang. Happy to help set it up and get your feedback.
Fantastic team with a great product!
Maker
Thanks a bunch!
Well done, looks promising. Best of luck
Maker
Appreciate your support!
Congratulations on the launch, Pramod! Threado 3.0 sounds like a game-changer for support teams. How easy is it to train the AI on existing knowledge bases?
Thanks a lot, Alex! Integrating the existing KBs is easy peasy! It's just a plug-and-play model. We have a training page where you can add data sources, including public URLs, PDFs, spreadsheets, Notion Docs, GDrive, and connect apps like Zendesk, Intercom, and Freshdesk. It takes just a few minutes to train the bot and get it up and running.
🚀 this is an incredible innovation! Having AI-powered agents trained on internal knowledge like your knowledge base, ticket conversations, CRMs, or product documentation sounds like a game-changer. I love how seamlessly it can be installed across Slack, Discord, and your website to provide instant, automated support. This will definitely improve response times and overall customer satisfaction. Kudos to the team for addressing such a critical need with an efficient solution! 🌟
Thanks for the shout-out, Santosh! We're glad you see the potential in Threado AI. Streamlining support across platforms like Slack, Discord, and websites is exactly what we aimed for. Here's to faster response times and happier customers! Cheers to more innovations 🥂.
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