Bram Kanstein (@bramk)

Live Chat by Sumo.com - Instantly communicate with customers, prospects & visitors

Live Chat by Sumo.com allows you to chat directly with customers, prospects and visitors on your site.

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Justin Brumley
Hey, guys. I'm one of the developers over at Sumo. I helped make the new Sumo Live Chat product and I'm SUPER proud of it. Sumo.com already helps grow your email list. Now we added Live Chat because we wanted to make it easier for website owners, entrepreneurs and more to chat with their customers. Key features: 1) Help visitors quickly. Talk with website visitors, prospects, and customers directly in real-time. 2) Grow your email list. If anyone messages you while you're unavailable for chat, they can leave their email address so you can get in contact with them later. 3) Extensive dashboard: See your average response time, average messages per chat, average chat duration, busiest chat times, and a TON more. We think this will help all online business communicate better with their customers via Sumo. I really hope you love it. 😊 Please leave me any questions, ideas, or suggestions!
Justin M
@justin_o_0 >>If anyone messages you while you're unavailable for chat, it automatically adds them to your email list. That seems a bit aggressive.
Justin Brumley
@iamjustinm Correction on that one. If you are away, the visitor will be prompted to enter their email which will then be added to your subscriber list.
Taylor Banks
@justin_o_0 nice work! Everyone knows I'm a huge Sumo fan, and I love seeing this addition to the core suite. While I recently adopted another tool for chat, I'm eager to switch and do more with fewer and fewer snippets. 😀 Cheers!
Tommy Griffith

If you're looking for live chat - pick this up!

Pros:

Everything the sumos touch turn to gold

Cons:

Site speed is always a consideration with these types of apps

Bram Kanstein (@bramk)
My buddy @noahkagan and the awesome team at Sumo just launched their own version of Live Chat! Very cool. Love what they're building 🙌
noah kagan
@bramk Thanks for the HUNK BK.
Lucas

...

Pros:

they have made multiple great products so I would assume this one is amazing also.

Cons:

Haven't tried it out yet so cannot say much about it, tbh.

noah kagan
For all you HUNTERS, we hooked ya up with a code when you click through to try it out for free for a month. Good for today. Definitely love to hear feedback / suggestions. Really proud of the whole team on this one.
Sarah Doody
Super smart move by the Sumo team. It's so annoying to have to login to tons of different apps to communicate and manage your list / leads / whatever you choose to call it. I currently use a different chat tool, which is free, but I'm eager to check this out for the sole purpose of not needing *another* tool or subscription. The only concern I have is the classic "can one company do MANY things WELL?" Chat can be a full product for some companies. But ... depending on the **needs of the users** I can see how this is a good feature within Sumo. Why? well because I'd bet a lot of the Sumo audience couldn't afford something like Intercom (or even know about it). Or, that Intercom may be *too* robust for their needs. Curious to see how this works and rolls out.
Marcus Karoumi
Wow, great move! Use Sumo.com on all my sites and LOVE it. Will try this tool now :D
noah kagan
@mkaroumi Love you Marcus. Thanks for the comment (:
Igor Ozherelyev
Great stuff, guys 👍 Will try it soon 🙌
noah kagan
@oiv Thanks Oiv!
Jagadeesh Krishnan
It's good to see one more product in same vertical. I believe Sumo Live Chat solves another pain point which current tool lacks.
noah kagan
@digtalks You the best JK.
Metehan Yesilyurt
Great tool from Sumo. Waiting for new and exciting updates for the tool. Congrats @noahkagan
noah kagan
@metehan777 Love to give them to you.
Metehan Yesilyurt
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