Slack vs Shopify for ecommerce operations

For Shopify teams using Slack, I’m curious where you draw the line between the two tools.

Do you mostly use Slack for general company communication and Shopify for actual store work?

Or has Slack basically become the place where your ecommerce operations are coordinated too?

We keep seeing workflows where the context starts in Shopify, moves into Slack, then someone has to return to Shopify to act on it.

Does that bother your team, or is it just normal at this point?