Sendbird
AI customer experience company
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Justin Kan

Sendbird AI agent for customer service - Delightful customer experiences with omnichannel AI

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Stop reacting to customer issues. Start anticipating them. Proactive customer service is the future, across every channel - mobile, web, social. Powered by the robust platform behind 7 billion monthly conversations. Transform your customer experience today.

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Jace Son
I’m excited to see Sendbird take communication to the next level with the new AI Agent product. It’s a game-changer for seamless interaction and intelligent automation in customer service. I can’t wait to see how it evolves.
John S. Kim
Sendbird
Maker
@jace_son Thank you Jace!
Kay Kwak
With Sendbird, we can deliver top-notch customer service! Excited to see how this evolves! 🎉
Kevin Chen
Sendbird
Maker
@kay_arkain Appreciate it! We’re always working to make customer service smarter and more seamless with AI. Excited to see how we can keep improving and bringing even more value!
John S. Kim
Sendbird
Maker
@kay_arkain thank you Kay!!
Jun Shen
The process flowchart (2nd image) is really cool - it makes the tool's usage super clear and easy to understand at a glance. Upvoted and Thumbs up! 👍
Kevin Chen
Sendbird
Maker
@shenjun Thank you! You’re referring to our process for setting up the AI Agent: Build, Evaluate, and Test. With "Evaluate," customers can test workflows and prompts before deployment, eliminating guesswork and ensuring accurate responses. "Test" provides insights into resolution rates and CSAT scores, helping businesses fine-tune their AI agent for even better performance. Details matter when it comes to delivering top-tier customer service, and we believe this product truly raises the bar!
John S. Kim
Sendbird
Maker
@shenjun Thank you Jun!
Chase Kim
As someone who has worked on building this product, I can't say this enough—early feedback and excitement from customers show we're really onto something special… or even delightful. 😊
John S. Kim
Sendbird
Maker
@chase_kim1 you are turning customers' dream into reality!
Berty Lee
Sendbird AI Agent is a great example of effectively leveraging LLM to set a new standard for customer experience through proactive support and intelligent automation. I’m excited to see how this innovative solution evolves!
John S. Kim
Sendbird
Maker
@berty_lee thank you Berty!
puoSbarC
Among the many AI agents, this one seems quite useful. I'm looking forward to seeing what new features will be added in the future.
Kevin Chen
Sendbird
Maker
@zenishtar Thank you! Our AI agent is specifically designed to enhance customer service by improving CSAT, deflection rates, and NPS scores. What sets us apart is our true omnichannel capability, ensuring seamless support across platforms. Plus, with our build, test, and evaluate features, businesses have full control over their AI agent. Excited to share more as we continue to innovate!
John S. Kim
Sendbird
Maker
@zenishtar thank you puoSbarC! 😅
Jeongjin Ku
We're excited to announce the launch of our AI customer service agent, designed to set a new standard in enterprise support. Our solution offers seamless omnichannel support, ensuring consistent and proactive engagement across platforms such as mobile, web, social media, SMS, voice and email. This comprehensive approach guarantees that customers receive timely assistance on their preferred channels, significantly enhancing overall satisfaction. With robust integration capabilities and enterprise-level scalability, our AI agent is equipped to meet the demands of large organizations, providing reliable and efficient customer service.
John S. Kim
Sendbird
Maker
@jeongjin_ku thanks for bringing this to life Jin!
Evan Kim
Sendbird AI Agent will give customers fantastic experiences. We are very excited to launch such a product.
John S. Kim
Sendbird
Maker
@evan_kim Thank you Evan!!
Saeju Jeong
Noom has been a highly satisfied customer of Sendbird, and we are thrilled to see the launch of their new product. Congratulations on your consistent innovation and outstanding execution!
John S. Kim
Sendbird
Maker
@saeju_jeong2 thank you for being our customer!! 🙌 So grateful to have Noom as our partner!
Jebeom Gyeong
Sendbird
Impressive solution for streamlining customer support! The real-time AI assistant combined with Sendbird’s robust messaging platform seems like a great way to improve response times and customer satisfaction. Looking forward to trying it out!
John S. Kim
Sendbird
Maker
@jebumgyeong thank you Jed!!
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