Sendbird
AI customer experience company
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Justin Kan

Sendbird AI agent for customer service - Delightful customer experiences with omnichannel AI

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Rye
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Stop reacting to customer issues. Start anticipating them. Proactive customer service is the future, across every channel - mobile, web, social. Powered by the robust platform behind 7 billion monthly conversations. Transform your customer experience today.

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Jack Wei
Big day and moment for Sendbird! Huge congrats to the team that worked tirelessly to launch the Sendbird AI agent for customer service. The interest and feedback from customers have been incredible. 2025 is the year that hype and value around AI seep from the infrastructure/ LLM layer into more customer-facing apps.
John S. Kim
Sendbird
Maker
@jack_wei1 thank you for the support Jack!
Eugene Lu
Sendbird was amazing as a mobile chat vendor back at my old startup that eventually I had to join the company myself years later. 7 years ago, it was game changing to get a complex new feature like U2U chat implemented in under a month. Now, it is a treat to see Sendbird evolve even further into AI Agents. Hats off to the team for its agility in the market and its prioritization of its customers!
John S. Kim
Sendbird
Maker
@elu90 thank you Eugene!!
Chong Bu Won
Endless tenacity for customers with Sendbird's AI Agent! 📉 Long wait times, frustrated customers, and lost revenue? Time to fix that. Sendbird’s AI agent is built for speed, intelligence, and efficiency, giving businesses the tools to deliver customer service that actually works.
John S. Kim
Sendbird
Maker
@chong_bu_won thank you Chong Bu!!
Akanksha Seth
Impressive approach to AI-driven customer service! Proactive support is definitely the future, and it's great to see a platform that prioritizes anticipation over reaction. Excited to see how this transforms customer experiences across multiple channels!
John S. Kim
Sendbird
Maker
@akanksha_seth1 thank you Akanksha!!
Charles Jeong
🚀 Thrilled to introduce Sendbird AI Agent for Customer Service! I’m so glad to be part of this launch. We built this to genuinely help businesses move beyond reactive support and deliver proactive, humanized experiences across mobile, web, and social. Our AI agent is here to make a real impact.
John S. Kim
Sendbird
Maker
@sbcharles let's go Charles! 🏎️ 💨
Yeji Yoon
This is not just another feature with "AI" added to it. Everything we have built and worked for at Sendbird was getting us ready for this moment. Enterprise-grade compliant & most scalable tech, omnichannel capabilities, and ultimately the best user experience. Customer service of the future is available today for those who won't settle for less. We're here for you!
John S. Kim
Sendbird
Maker
@yeji_yoon1 Now we can march towards 0% human! 🤣
Marcie Weaver
Known for putting the customer at the center of all we do - now we are offering tools to help others do the same with Sendbird AI agent. This is intelligent AI meet enterprise-grade confidence. Delight the customer at every turn.
John S. Kim
Sendbird
Maker
@marcie_weaver thank you Marcie!!
Sung Cho
Looks very promising! There are at least 100,000 companies doing this manually everyday, who can benefit from this AI agent.
John S. Kim
Sendbird
Maker
@sungmoon thank you and 💯 agree!!
Kevin Chen
Sendbird
Maker
@sungmoon Thank you for your comment! You're absolutely right—the market potential for AI agents, especially in customer service, is massive. What’s even more promising is that many of these 100K+ companies haven’t fully recognized or developed solid plans to address key CS pain points like long wait times, extended resolution times, and low customer satisfaction scores. Our goal is to clearly communicate how our product can transform their operations and drive meaningful improvements.
Sunjoo Sienna Jang
Such a fantastic news!! Very excited to see a new chapter of Sendbird 😍
John S. Kim
Sendbird
Maker
@sunjoo_sienna_jang thank you for being part of the journey!
Claire Schulberg
This next generation infrastructure will take customer experience to the next level. With this launch, customers will experience a more streamlined, efficient, and empathetic customer experience. Congrats, Sendbird team!
John S. Kim
Sendbird
Maker
@claire_schulberg Thank you Claire!!
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