One Insight We Didn't Expect While Building an HR Platform

When we started building workplace software, we thought customers would ask for more features.

Instead, the most common request was surprisingly simple:

"Can you reduce the number of clicks?"

That led us to dig deeper.

We analyzed customer feedback across onboarding, leave management, performance reviews, approvals, and employee self-service. The pattern was consistent—people weren't asking for more functionality. They wanted less friction.

Over time, we realized that great workplace software isn't defined by how many modules it has. It's defined by how effortlessly people can complete everyday tasks.

That shifted how we think about product design.

Now, before building any new capability, we ask ourselves:

• Does this save time?

• Does it reduce cognitive load?

• Will users complete this task with fewer decisions than before?

Ironically, some of our biggest product improvements haven't come from adding new features, they've come from simplifying existing ones.

I'm curious how other builders approach this.

Have you ever removed or simplified a feature and found that users appreciated it more than adding something new?