You’re a sales rep for Nano, a cutting-edge lubricant startup. Your product is packed with revolutionary tech self-repairing, frictionless, and almost "alive." . This is your discovery mission. You’re meeting Mike, the Maintenance Director at AlpineTecho. He’s a car enthusiast (you noticed the NASCAR poster in his office), and he’s dealt with every kind of vehicle breakdown imaginable. Your goal? Uncover his pain points.