Reviewik - Customer emails into insights: topics, keywords, sentiment

A year ago, I was a developer at a small French startup with about a million users. Our Customer Success team was drowning in emails, struggling to focus on the really important stuff. I wanted to help Paulo, our Customer Success Manager, work smarter, not harder. But I couldn’t find an affordable tool that could analyze emails the way we needed. That’s how Reviewik came to life. I started with some custom neural networks, but quickly realized that ChatGPT could handle the job way better. Now, Reviewik is an affordable, secure, and super helpful assistant for Paulo — and hopefully for other mid-sized businesses too. I’ve put a lot into this project, but I know there’s always room for improvement. I’d love to hear your thoughts on what else you’d like to see in Reviewik. Don’t hesitate to reach out to me via itis.klimov@gmail.com. Take advantage of the moment — for now, Reviewik is completely free as we treat it as a proof of concept.

Congratulations on the launch, @roman_klimov! How does Reviewik differentiate between critical issues and non-urgent ones? Is there a way users can manually adjust the importance of certain topics or keywords to better fit their specific needs? Looking forward to trying this out!

Love this idea!! And super cool how you took a company’s pain point, offered them a solution and made a product out of it 🎉 love that it’s GDPR compliant too 🙌🏻 do I understand the UX correctly that we simply set up email forwarding to you, but then we will see our own dashboard of the insights realtime like in the picture? Or is it a point-in-time report? Thanks!! And congrats on the launch! 🚀

Great concept! And I see a huge potential really. Like really. So, wishing the best for you! I understand that you are in your early stages and juggling with a thousand different tasks, but you might want to prioritize a few things on your landing page: - Add info about pricing. Even if it's free, make that very clear. - Your Help, Privacy Policy and Terms of Service page just links to homepage. You might to add pages for that. You at least need Privacy Policy and Terms of Service page. You can create one based on templates found online. All the best! 🚀

Congrats on launching this project @roman_klimov! I think the use case and solution in this case are somewhat proven. Companies need to at scale understand quickly what customers need/want. I like the set up because it's through email and honestly anyone can do this, so no need for technical integration. I'm curious how do you build a moat and differentiate yourself from a lot of other companies out there?

Sounds like a really helpful tool, especially for those buried under tons of emails.

Congrats on the launch! Reviewik sounds like a fantastic tool for helping teams manage emails more effectively. Automating the email analysis with AI so CS teams can focus on what really matters is genius. Excited to see how this evolves!😀

Great concept. Congratulations and all the very best!

This is amazing. Like filters on emails but on steroids. I would be keen to try it out. Good luck on your product hunt launch. You got this!

The AI's ability to break down and prioritize emails based on business importance is impressive. Highly recommend for any business drowning in support emails! 🚀