Reviewik

Customer emails into insights: topics, keywords, sentiment

166 followers

Customer emails into insights: topics, keywords, sentiment

166 followers

Drowning in support emails? Set up forwarding from your mailbox to us and we’ll break down the topics, keywords, and sentiment and sort by business importance. Resolve completed issues and always see what’s critical – no more inbox guessing games!

Free

Launch tags:Email•Customer Success•Analytics

Launch Team / Built With

Framer — Launch websites with enterprise needs at startup speeds.

Launch websites with enterprise needs at startup speeds.

Promoted

Reviewik

Maker

📌

A year ago, I was a developer at a small French startup with about a million users. Our Customer Success team was drowning in emails, struggling to focus on the really important stuff. I wanted to help Paulo, our Customer Success Manager, work smarter, not harder. But I couldn’t find an affordable tool that could analyze emails the way we needed. That’s how Reviewik came to life. I started with some custom neural networks, but quickly realized that ChatGPT could handle the job way better. Now, Reviewik is an affordable, secure, and super helpful assistant for Paulo — and hopefully for other mid-sized businesses too. I’ve put a lot into this project, but I know there’s always room for improvement. I’d love to hear your thoughts on what else you’d like to see in Reviewik. Don’t hesitate to reach out to me via itis.klimov@gmail.com. Take advantage of the moment — for now, Reviewik is completely free as we treat it as a proof of concept.

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1yr ago

Epsilla (YC S23)

Congratulations on the launch, @roman_klimov! How does Reviewik differentiate between critical issues and non-urgent ones? Is there a way users can manually adjust the importance of certain topics or keywords to better fit their specific needs? Looking forward to trying this out!

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1yr ago

Reviewik

Maker

@renchu_song Thanks! Reviewik uses chatGPT 4O to rate the severity of emails on a scale from 1 to 5, where 5 indicates critical issues like bugs or payment problems. It's been showing pretty good results in tests. Manual adjustment for specific topics isn’t available yet. It’s a great idea, though, and something we're considering. Hope you enjoy trying it out!

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1yr ago

Teorico Vocab

Love this idea!! And super cool how you took a company’s pain point, offered them a solution and made a product out of it 🎉 love that it’s GDPR compliant too 🙌🏻 do I understand the UX correctly that we simply set up email forwarding to you, but then we will see our own dashboard of the insights realtime like in the picture? Or is it a point-in-time report? Thanks!! And congrats on the launch! 🚀

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1yr ago

Reviewik

Maker

@_emily_daykin Thanks so much! 🎉 You’ve got it right—just set up email forwarding, and you’ll see real-time insights in your own dashboard, just like in the picture. No point-in-time reports here; it’s all live. Appreciate the support!

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1yr ago

Teorico Vocab

@roman_klimov oh wow that’s fantastic! 🎉 If I get enough users 🤭 I’ll definitely try this out! 🙌🏻

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1yr ago

Great concept! And I see a huge potential really. Like really. So, wishing the best for you! I understand that you are in your early stages and juggling with a thousand different tasks, but you might want to prioritize a few things on your landing page: - Add info about pricing. Even if it's free, make that very clear. - Your Help, Privacy Policy and Terms of Service page just links to homepage. You might to add pages for that. You at least need Privacy Policy and Terms of Service page. You can create one based on templates found online. All the best! 🚀

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1yr ago

Reviewik

Maker

@naomigarcia Thanks a ton for the support and great feedback! You're absolutely right—we’ll definitely prioritize adding pricing info and proper links. Appreciate the heads-up and well wishes!

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1yr ago

Congrats on launching this project @roman_klimov! I think the use case and solution in this case are somewhat proven. Companies need to at scale understand quickly what customers need/want. I like the set up because it's through email and honestly anyone can do this, so no need for technical integration. I'm curious how do you build a moat and differentiate yourself from a lot of other companies out there?

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1yr ago

Reviewik

Maker

@tonyhanded I agree—it would’ve been helpful to include a comparative analysis with competitors. While there are giants like Zendesk and Idiomatic in the market, my goal was to create a simple, lightweight, and affordable tool that focuses on doing 1-2 things really well—specifically, separating emails by topics and prioritizing them. Thanks for the feedback!

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1yr ago

Sounds like a really helpful tool, especially for those buried under tons of emails.

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1yr ago

Reviewik

Maker

Thanks Patricia!

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1yr ago

Congrats on the launch! Reviewik sounds like a fantastic tool for helping teams manage emails more effectively. Automating the email analysis with AI so CS teams can focus on what really matters is genius. Excited to see how this evolves!😀

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1yr ago

Reviewik

Maker

Thanks Emily!

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1yr ago

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