Respond.io
AI-powered customer conversation management platform for B2C
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George Wong

Respond.io Mobile App - Native iOS & Android inbox for multi-agent B2C teams

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The respond.io mobile app is a native iOS & Android inbox — not a web app in a shell. Multi-agent B2C sales and support teams manage WhatsApp, Instagram, Messenger, email, and voice call conversations from their phones. Full feature set: assignments, contact history, manager visibility, and AI writing tools including translation, tone adjustment, and AI-generated answers from conversation context and your knowledge base. Built on React Native New Architecture. 99.939% crash-free rate.

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George Wong
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Respond.io Mobile App — Native iOS & Android Inbox for B2C Teams

The respond.io mobile app is a native iOS and Android inbox — not a web app in a shell, not a standalone product. It is a companion to the respond.io desktop platform for multi-agent B2C sales and support teams.

What you can do with the respond.io mobile app:

  • Manage conversations across WhatsApp, Instagram, Facebook Messenger, email, and more in a unified inbox

  • Handle and return voice calls directly in the app — calls and chat stay in the same conversation thread

  • Assign conversations to agents or AI Agents, manage workload, and keep queues clear

  • Access full contact history and connected CRM data before replying

  • Monitor team activity and conversation status as a manager, from anywhere

  • Use AI writing tools — grammar, spelling, translation, tone adjustment, and AI-generated answers from conversation context and your knowledge base — directly in the mobile inbox

Performance and reliability:
The app is built on React Native New Architecture (JSI, Fabric, TurboModules, Hermes). Key metrics since our architecture rebuild:

  • 99.939% crash-free rate

  • 64% faster chat interactivity on Android, 18% faster on iOS

  • 54.2% reduction in screen-switching latency

  • Conversation load time: 3.73s → 1.07s (iOS), 4.34s → 2.32s (Android)

  • 41% reduction in RAM usage, 47% fewer CPU spikes

  • 53% improvement in warm startup time

Who it's for: Mid-market B2C sales and support teams running high inbound conversation volumes across multiple channels, with multiple agents — especially teams where agents work in the field, between client meetings, or across time zones.

Not the right fit for: teams handling all conversations during fixed desk hours at low volume — the desktop platform alone is sufficient in those cases.

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