Stop thinking in documents. Start thinking in workflows

If I could point to the one differentiating quality of those who can optimize work for scale, it's people who are able to think in workflows, versus others who think in isolated documents.

I was 22 years old, fresh out of college, when I first learned how to flowchart, and it changed the way I think about operations. It was just one year later when I had an anxiety attack as the COO of a 15-person startup company, trying to manage how my business worked through documents ☠️

Every process or system change that we wanted to make was a wild goose chase trying to figure out how it all worked together:

• How does HubSpot work with Intercom?

• What is the handoff between a Salesperson and Customer Success?

• Where are the best opportunities for automating with Zapier?

Answering any of these questions required a 3-hour meeting with the entire team spinning our wheels.

It led me to the hospital.

You’d think with AI that problem is gone, but this problem still exists, even with AI agents. Except they're not spinning their wheels; they're spending your credits 💰

You need to give AI a clearly defined view into how work flows; then it executes efficiently. That's why Puzzle is becoming the go-to blueprint to see how your teams and AI agents work together.

The analogy holds—the best AI agents are defined by documents (.md files), but they need to understand how the work flows across agents, and so should you. That way, you never lose sight of how the business runs.

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