Why most NPS surveys get ignored (and what we built to fix it)

Hey Product Hunt community! 👋

I am Mark, co-founder of NPSKit. We are

launching today, and I wanted to share the

problem that pushed us to build this.

We kept seeing small business owners send NPS

surveys and get 3% response rates. Not because

customers did not care, because the survey

looked like it came from a random SaaS tool

they had never heard of.

The fix was simple: make the survey look like

It came from the actual business asking.

NPSKit reads your Google Maps Business profile

and generates a fully branded NPS survey in 5

seconds. Response rates went from 3% to 20%+

for businesses that switched.

Free to start. No signup required.

Would love to hear from anyone who has dealt

with low NPS response rates. What did you

try? What worked?