A stranger at Web Summit accidentally gave us a feature

I didn't know no-shows waste 15-40% of every sales team's calendar until I met a stranger at Web Summit.

I was standing by our booth when someone wandered over and started asking about what we're building at @Meet-Ting. I assumed he was just curious.

Then he mentioned his company loses a lot of time to no-shows across his sales team. I asked how many.

"We get 10,000 inbound demos a month."

He walked off eventually, and someone came over to me and said: "Do you know who that was?".

Turns out he was the Head of Sales at a European unicorn.

We stayed in touch. And that conversation became a feature!

We call it 'No Show Recovery'.

Ting watches your calendar. If it notices the other person didn't show up, it asks if you want help rescheduling - automatically, inside the same thread.

When you're running 10k sales calls a month and 15-40% don't show, recovering even 1-5% is hundreds of meetings saved and potential $$$s.

Other lesson, talk to people as if you want and expect nothing in return.

I'm almost 100% sure we had the conversation we did because we were both equally interested without agenda.

I hate it when I feel people are working me over. You can feel that energy...

Anyway, see the feature in action below.

Thanks for reading,

Dan