Supercharge your sales process with MailTag's Gmail & GSuite browser extension tool.
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Best
I use to love this product, but like others are saying it went into a state of total disrepair. I was at my wits end, but recently got a response from the new owner Ben (ben@mailtag.io). He admitted that he was working day and night to fix all the problems and assured me things would be great moving forward. Super refreshing to hear that since he probably has thousands of emails to deal with. He even asked how he could specifically help with my own personal billing problems. I'm gonna hang in there and give him a shot.
Pros:
• When it works, MailTag was invaluable to my business.
• New owner shows promise to fix problems and enhance the product.
• Professional design
Cons:
• History of issues with old owner
Thanks for the vote of confidence Josh! We're thrilled to have you with us 😎
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NEVER BUY MAILTAG! NEVER GIVE YOUR CREDIT CARD INFO TO MAILTAG!!
Below are reasons and my poor story:
1) In their dashboard, there is nowhere to delete your credit card, nowhere to cancel subscription. I was their customer in the past years, now I want to stop and remove my card. But I can't remove my card from their payment system. I failed..Now they charge year by year. Just like thief,steel money from your pocket forever!!!
2) When you ask their help to remove the credit card information. They never reply you!
I tried to email them, chat with them for more than 1 month. Until now, no single reply from them. And they keep steal money from my card in December 2018.
The emails list I contacted in the past 1 month is listed below:
They all endure the same nightmare as well ! Please check those negative comments in the Google chrome web store of mailtag. you will discover the truth.You will find that they failed to cancel when they want to.
Finally,
NEVER BUY MAILTAG!
NEVER GIVE YOUR CREDIT CARD INFO TO MAILTAG!!
BE AWAY FROM MAILTAG PAID PLAN!
Pros:
the dashboard is good looking
Cons:
there is nowhere to delete your credit card, nowhere to cancel subscription.they never reply you if you want to stop subscription payment
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I have recently faced a similar situation! I was charged for a yearly subscription when I inadvertently clicked on a button in their portal. They do not confirm or display the pricing to the user and directly debit from the credit card! And now I am not hearing anything back from them despite repeatedly emailing their support team. All this despite them claiming a full refund guarantee within 24 hours on their website. This is a FALSE claim. @aedson98. @rrhoover can such websites not be penalized in some way and held accountable to their users.
Hi @karen_yang1
We acquired MailTag 2 weeks ago and we are reaching out to all users to make sure they've been given a voice regarding any issues they've had.
The technical issues have all been resolved, the product is back in working order and we are replying to customer inquiries around the clock.
Please let me know if I can be of assistance to you.
Ben
ben@mailtag.io
Hi @viranchi_shah1
We acquired MailTag 2 weeks ago and we are reaching out to all users to make sure they've been given a voice regarding any issues they've had.
Please let me know if I can be of assistance to you.
Ben
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I don't know how this got this much negative reviews, but I'll tell you my experience.
I have been using MailTag.io for more than two months now, and I am pretty much satisfied with its performance.
Unlike other email trackers, this one didn't slow down my gmail, and that is something that made me stick to it.
It comes with email scheduling, email tracking and automatic pings, and that has made my job a lot easier. They show a notification whenever an email is opened, and I've segmented the email addresses based on the activity - like time of opening, location, etc. Now I schedule emails so that they are sent when the subscribers are most likely to read my emails. Doing this has increased my email open rate by some 17%, which in turn has increased the sales.
No downsides so far. Good customer support, affordable pricing and works well. But yeah, it is limited to chrome and desktops.
@naseef_p Thanks Naseef. It's been a crazy 2 months since we took over, but as you can see, the product is kicking ass again, and customer service is back to 24/7. Thank you for sticking with us!
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I am a FULL year prepaid subscriber.
The productt stopped working just after he closed a funding drive.
Vendor ignores all support requests.
Vendor ignores all refund requests.
. No longer functional
B. NO response to support requests
C. Vendor does NOT respond to refund requests on his BROKEN product.
D. Does NOT respond to inquiries.
Pros:
When it worked, it was a GREAT product. So GREAT, I subscribed to the FULL PAID version
Cons:
Product in not functional and vendor is unresponsive.
Hi @xzr1tv - how has your experience been since we connected last week?
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@xzr1tv@ben_cohen Since the change in ownership, this appears to be a great product again. Does what it is supposed to do and does it well. Thanks Ben, for acquiring the product and "righting the ship"!!
Haha, I like their privacy policy:
"You can read the legal mumbo jumbo for yourself below.
But in-case you were curious, we only communicate with Google servers through the Gmail’s API (OAuth) and never store any data present in your inbox. This makes MailTag more secure than many other email products."
Ben and I recently acquired MailTag; this means a new customer service department, stability, and renewed product roadmap. Now we need to earn back everyone's trust. WIP.
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This product is great! Amazing updates recently to really track and help with what I need. Must use for everyone!
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Excellent design. Easy to use. Makes my life so much easier having this!
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MailTag
NEVER BUY MAILTAG! NEVER GIVE YOUR CREDIT CARD INFO TO MAILTAG!!
Below are reasons and my poor story:
1) In their dashboard, there is nowhere to delete your credit card, nowhere to cancel subscription. I was their customer in the past years, now I want to stop and remove my card. But I can't remove my card from their payment system. I failed..Now they charge year by year. Just like thief,steel money from your pocket forever!!!
2) When you ask their help to remove the credit card information. They never reply you!
I tried to email them, chat with them for more than 1 month. Until now, no single reply from them. And they keep steal money from my card in December 2018.
The emails list I contacted in the past 1 month is listed below:
alex@mailtag.io(their CEO)
alexe@mailtag.io (their CEO)
Success@mailtag.io
delete@mailtag.io
legal@mailtag.io
business@mailtag.io
ideas@mailtag.io
help@mailtag.io
alerts@mailtag.io
no-reply@mailtag.io
3) Except me, other people also met same problems
"Rony Kamenetsky"
"Valerie Smith"
"Devin Zhang"
"Felix Josemon" etc.
They all endure the same nightmare as well ! Please check those negative comments in the Google chrome web store of mailtag. you will discover the truth.You will find that they failed to cancel when they want to.
Finally,
NEVER BUY MAILTAG!
NEVER GIVE YOUR CREDIT CARD INFO TO MAILTAG!!
BE AWAY FROM MAILTAG PAID PLAN!
Pros:the dashboard is good looking
Cons:there is nowhere to delete your credit card, nowhere to cancel subscription.they never reply you if you want to stop subscription payment
MailTag
MailTag
Hampton
I am a FULL year prepaid subscriber. The productt stopped working just after he closed a funding drive. Vendor ignores all support requests. Vendor ignores all refund requests. . No longer functional B. NO response to support requests C. Vendor does NOT respond to refund requests on his BROKEN product. D. Does NOT respond to inquiries.
Pros:When it worked, it was a GREAT product. So GREAT, I subscribed to the FULL PAID version
Cons:Product in not functional and vendor is unresponsive.
MailTag
MailTag
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