MailTag.io - Supercharge your sales process.

I don't know how this got this much negative reviews, but I'll tell you my experience. I have been using MailTag.io for more than two months now, and I am pretty much satisfied with its performance. Unlike other email trackers, this one didn't slow down my gmail, and that is something that made me stick to it. It comes with email scheduling, email tracking and automatic pings, and that has made my job a lot easier. They show a notification whenever an email is opened, and I've segmented the email addresses based on the activity - like time of opening, location, etc. Now I schedule emails so that they are sent when the subscribers are most likely to read my emails. Doing this has increased my email open rate by some 17%, which in turn has increased the sales. No downsides so far. Good customer support, affordable pricing and works well. But yeah, it is limited to chrome and desktops.

I use to love this product, but like others are saying it went into a state of total disrepair. I was at my wits end, but recently got a response from the new owner Ben (ben@mailtag.io). He admitted that he was working day and night to fix all the problems and assured me things would be great moving forward. Super refreshing to hear that since he probably has thousands of emails to deal with. He even asked how he could specifically help with my own personal billing problems. I'm gonna hang in there and give him a shot. Pros: • When it works, MailTag was invaluable to my business. • New owner shows promise to fix problems and enhance the product. • Professional design Cons: • History of issues with old owner

I am a FULL year prepaid subscriber. The productt stopped working just after he closed a funding drive. Vendor ignores all support requests. Vendor ignores all refund requests. . No longer functional B. NO response to support requests C. Vendor does NOT respond to refund requests on his BROKEN product. D. Does NOT respond to inquiries.

Pros:

When it worked, it was a GREAT product. So GREAT, I subscribed to the FULL PAID version

Cons:

Product in not functional and vendor is unresponsive.

Ben and I recently acquired MailTag; this means a new customer service department, stability, and renewed product roadmap. Now we need to earn back everyone's trust. WIP.

Well, as of now, I like this product a lot. Makes my job a lot easier. But that was not the situation some two months back. Initially I took the trial version and was pretty much satisfied with it, and then chose one of the premium plans. Everything was working fine, but gradually, some features stopped working. Contacted their customer support and there was no response, no response at all, and I chose an alternate email tracker. It was great until it stopped working - the dashboard was awesome, the real time notifications, fast, and I didn't like the alternative as much as this one - but was okay with that. Some two or three months back, I got an email saying that Mailtag is under new ownership and they apologize for the inconvenience, etc. And now I've returned to this one again. It's not the same as it was before, it's a lot better. The dashboard now has a lot of information, their customer support was very responsive and polite when I approached them regarding subscription. No fails so far.

First of all, thanks to the new owners for taking over this product and making it work again. As many have mentioned, it went to a complete 'hibernation' for a long time. Nothing was working. My one year subscription seemed like a total waste, until Ben and Joe took the ownership. They contacted me and asked me to give it one more try. Used it for some weeks, and totally loved the product. They have improved a lot in design, performance and features, and minor changes come every month.

works really really well, a totally satisfying experience during onboarding. After that, you can “set it and forget it” and be notified when people open your emails. I saw on the chrome store there was new management, seems like they’re on the ball. Amazing. Keep up the good work!

NEVER BUY MAILTAG! NEVER GIVE YOUR CREDIT CARD INFO TO MAILTAG!!

Below are reasons and my poor story:

1) In their dashboard, there is nowhere to delete your credit card, nowhere to cancel subscription. I was their customer in the past years, now I want to stop and remove my card. But I can't remove my card from their payment system. I failed..Now they charge year by year. Just like thief,steel money from your pocket forever!!!

2) When you ask their help to remove the credit card information. They never reply you!

I tried to email them, chat with them for more than 1 month. Until now, no single reply from them. And they keep steal money from my card in December 2018.

The emails list I contacted in the past 1 month is listed below:

alex@mailtag.io(their CEO)

alexe@mailtag.io (their CEO)

Success@mailtag.io

delete@mailtag.io

legal@mailtag.io

business@mailtag.io

ideas@mailtag.io

help@mailtag.io

alerts@mailtag.io

no-reply@mailtag.io

3) Except me, other people also met same problems

"Rony Kamenetsky"

"Valerie Smith"

"Devin Zhang"

"Felix Josemon" etc.

They all endure the same nightmare as well ! Please check those negative comments in the Google chrome web store of mailtag. you will discover the truth.You will find that they failed to cancel when they want to.

Finally,

NEVER BUY MAILTAG!

NEVER GIVE YOUR CREDIT CARD INFO TO MAILTAG!!

BE AWAY FROM MAILTAG PAID PLAN!

Pros:

the dashboard is good looking

Cons:

there is nowhere to delete your credit card, nowhere to cancel subscription.they never reply you if you want to stop subscription payment

This product is great! Amazing updates recently to really track and help with what I need. Must use for everyone!

Good news, it's now under new ownership. Expect fast customer service, stability, and new features again.