IT teams rejoice: No PII🔒
You can now hash PII (like names and emails) before importing data into Kraftful from Gong, Slack, Salesforce, Hubspot, Zendesk, Intercom, and other support ticket sources.
Perfect if your IT team requires extra security.
Hashing is available on Enterprise plans. If you’re not on one yet and want to check it out, just give us a shout!
Recent updates:
One click to insights from many sources 💫
This week, we made it easier to zero in on insights from specific feedback sources.
You can now categorize your sources, letting you quickly select and dive into insights from any group with just one click.
Super helpful if different teams own different sources, or if you segment feedback by personas, regions, or customer segments.
Analysis and speed improvements 🤜🤛
This week, we made Kraftful’s analysis faster and more accurate.
Here’s what's new:
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Aligned mention counts in Deep Dives:
Previously, the total mentions in an insight could be larger than the sum of mentions across Deep Dive topics, since Deep Dives showed only the most frequent sub-topics. You told us that was confusing, so we've updated the analysis to make sure all mentions are accounted for.
The Deep Dives will now include each mention at least once. Note: sometimes, a mention may still cover more than one Deed Dive topic.
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Sharper insights across all feedback categories:
We’ve updated our analysis so you get even more actionable insights going forward. Faster initial analysis for Zendesk & Hubspot:
When connecting Zendesk or Hubspot, you’ll now see your initial daily, weekly, and monthly analysis much sooner because we've optimized historical data syncing. Similar speed-ups are coming soon for Gong, Intercom, Freshdesk, and Salesforce Service.
Listen to users in EVERY language
All your original user mentions now automatically translate to English or your preferred language!
From day one, we’ve prioritized supporting teams with global user bases. You’ve long been able to set your org language in Kraftful to get feature requests and product insights translated seamlessly. Our surveys and user interviews already generate questions in your chosen language and translate the insights back for your team.
This week’s update levels up our multi-language support: every original mention is now translated into your org’s language (or defaults to English if you haven’t picked one yet).
Recent updates:
