Intelswift
Customer Service Automation
Start new thread

Intelswift AI Agents Marketplace - AI customer service automation

by•
Intelswift makes customer support effortless. AI chatbots, Live Chat, and AI Copilot work together to automate responses, assist agents, and provide real-time insights—improving efficiency without losing the human touch.

Add a comment

Replies

Best

Wish you good luck, guys :)

Maker

 Thank you so much!!! 🥰 Your support means a lot!!! You are the PH Queen 🥰

Haha (The PH Queen was a recess :D) Thank you :)

This sounds like the perfect mix of automation and human touch! Congrats on the launch!
Maker

 Thank you so much! we appreciate your feedback and support! 😇


This "If Intercom and Zendesk would have a baby" sounds catchy :). All the best for your PH launch & Intelswift team.

Maker

 Thank you Arun!

This is exactly what customer support teams need! The balance between AI automation and maintaining a personal touch is key. How easy is it to set up and integrate with existing support systems?


Maker
it’s easy to setup and has more than 120 integrations, prebuilt workflows and we are ready to help with the project!

Congrats on the launch! Does it require coding to install?

Maker
no, it’s no-code platform. Easy to use and we help with everything 😇 just contact me and we can schedule a demo.

Congrats, team! How do you deal with the fact that not all issues can be solved with AI, and some people prefer talking to a real person?

 Thank you for the kind words! Great question. While AI is incredibly powerful for handling routine tasks, some issues require a personal touch. That’s why we’ve built a seamless AI-to-human handoff process. When AI determines that a situation is beyond its capabilities, it effortlessly escalates the conversation to a live agent. A ticket will be automatically created, ensuring that the correct agent or department is prioritized based on predefined segmentation and priorities.

Maker

 Hi Kate! That's a great question. We took care of such cases, and we have Live Chat as well, with seamless human hand-over. It means that any customer can be connected to a live agent anytime he/she needs it.

sounds great! it’s a wow opportunity to maximise support efficiency 🙌🏻

You are amazing, guys ❤️

Maker

 Thank you! We will continue rocking! 🚀

awesome product! The workflow and agent creator definitely gives you guys an edge against current solutions!
Maker

 Thank you, Alan, for highlighting that! Our AI Agent Marketplace is our strong differentiator, and we will keep improving it!

This AI Agents Marketplace concept is interesting! How does your AI ensure smooth context retention across different AI agents and maintain a seamless handoff to live agents? Would love to understand how it balances automation with human intervention!

Maker
thank you! we have different types of AI Agents: conversational AI Agents that communicate with customers and vertical AI Agents that have niche responsibilities. When it comes to human hand off, there is 2 ways to do that. If AI doesn’t know the answer it will initiate human hand off automatically or person itself asks for human help.

Congratulations with your launch!
You made serious progress since I've used product last time!

Wish you good luck!

Maker
thank you so much!!! ❤️
First
Previous
1234
Next