Harmony - AI agents that resolve IT/HR tickets inside Slack and Teams
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Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto a ticketing tool, we built the helpdesk around AI agents: employees ask in Slack or Teams, and 100+ production-ready agents handle password resets, app access, onboarding, device issues and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management and workflows live in one workspace, so agents have context to act. Teams hit 60%+ auto-resolution in days.
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Mid-market teams already use Okta or Google Workspace self-service for password resets and app access. Chat triage in Slack was never the bottleneck in internal IT. The real problem is audit compliance, rogue SaaS seats nobody deprovisions, and messy approval hierarchies. An agent auto-resolving access across HR or Finance tools will not have the verified approval authority an auditor needs.