Harmony
AI agents that resolve IT/HR tickets inside Slack and Teams
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Harmony - AI agents that resolve IT/HR tickets inside Slack and Teams

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Harmony is an AI-native ITSM platform for IT teams. Instead of bolting a chatbot onto a ticketing tool, we built the helpdesk around AI agents: employees ask in Slack or Teams, and 100+ production-ready agents handle password resets, app access, onboarding, device issues and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management and workflows live in one workspace, so agents have context to act. Teams hit 60%+ auto-resolution in days.

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Hey Product Hunt! I'm Ran, co-founder and CTO of Harmony. After our previous company (Epsagon, acquired by Cisco for $500m), Nitzan and I spent years talking to IT leaders at fast-growing companies and kept hearing the same story: the helpdesk eats the team's week. Password resets, app access, onboarding, "my laptop is slow" - hundreds of repetitive requests, and the tools built for them (Freshservice, Jira Service Management and friends) were designed to track the work, not do it. So we built Harmony as an AI-native ITSM platform, with the agents at the core instead of bolted on: - Employees ask in Slack or Teams. Agents verify identity, take the action in your systems (Okta, Entra ID, Google Workspace and 100+ integrations) and close the loop. No portal, no form. - 100+ production-ready agents out of the box, plus a builder for your own workflows. - Ticketing, asset inventory, SaaS management, onboarding/offboarding and AI governance in one workspace, so the agents actually have the context to act safely. - Customers typically reach 60%+ auto-resolution within the first couple of weeks. Cyera is at 89% of employee requests auto-resolved; n8n runs IT for hundreds of employees with a single IT person. We'd love your feedback, especially from IT folks who have lived with legacy ITSM tools. What's the first thing you'd hand off to an AI agent? I'll be here all day answering questions.

 Congrats Ran and team! Love that you’ve taken this all the way from managing tickets to agents actually resolving requests and closing the loop. There’s so much further this model can go as more of IT operations becomes autonomous.

Curious, where do you draw the line today between what an agent can do autonomously and what still needs human approval?

Congrats team 🎉 I work on Harmony, so I'm biased, but the thing that convinced me was watching the auto-resolution number climb at customers without anyone touching a portal. The unglamorous part is the integration plumbing - identity, MDM, HRIS, ITSM, ITAM and Software Management - because an agent can only act safely if it actually knows who's asking and what they're allowed to have. That's where most of the work went. Happy to answer anything technical in the thread.