Which support tools (and flows) your company is currently using?

I am working for a 20-person startup. @Linear is our product development system, which we really enjoy.

Currently, our operations team receives support requests via their personal email and then publishes requests in the Slack channel, where developers are picking up issues, but we would like to upgrade to a more comprehensive system with a shared inbox. I would like it to have an integration with Linear, and the ticket creation to be automated as much as possible. It would be great to have a help center (documentation), too, as a part of the offering.

I've looked at a few products; these stand out to me:

• @Intercom - Seems to be still the industry standard, but rather expensive and requires both Linear plan upgrade + Intercom subscription.

• Linear Asks - Native integration, straightforward flow. But not sure if I really want to have the operations team in Linear. Might become messy quickly.

• @Productlane - Very promising set of features. But it seems to be more oriented toward feature requests collection rather than support.

How do your development and operations teams collaborate on support? If you have any experience with those tools or have other flows that work well for you, I will be very curious to read!