Which platform do you consider trustworthy when reading product reviews?
Whenever I’m about to buy something (especially something more expensive), I can be easily influenced by recommendations from people I trust and know. That might be well-known accounts on X or suggestions from friends.
Or, I go and read the reviews.
That’s what I’m curious about:
Which platform do you usually use to look up product reviews?
And are there any others you know of besides the ones I mention below?
For me personally, it’s:
Google Reviews
TrustPilot
G2
(And you’d be surprised, but sometimes even Facebook helps – some businesses forget to delete bad reviews from their “old, abandoned Facebook pages,” and thanks to that, I’ve managed to avoid a few scams.)
P.S. When we talk about this topic, Google Chrome just added AI-powered store summaries to help US shoppers.
Replies
Probably Reddit for some social proof, then I like to test it myself, sometimes it's about user preference.
@k_piotr are those Reddit opinions accurate?
@k_piotr I mean... people are quite harsh there :D
@ash_grover The conclusion: The most harsh website is the most honest :D
Great picks! I usually cross-reference a bunch of platforms depending on what I’m buying. For software or B2B tools, I check G2, Capterra, GetApp, TrustRadius, and Software Advice.
For more general or consumer products, my top picks would be Google Reviews, Amazon (even for non-Amazon purchases, just to gauge feedback), Reddit (especially for honest, unfiltered takes), YouTube (deep-dive reviews or comparisons), App Store / Google Play (for mobile products). Sometimes I’ll even skim Hacker News or Twitter/X threads if it’s something technical. I've amazed myself by how much context I've gotten just by triangulating across a few sources. Absolutely recommend.
@a11yexpert Google Play is not always the best solution – some developers put the product into the Beta testing even if it is not in the testing so users have a limited option to give feedback (better said, people cannot see reviews in such case)
@nithya_kumaran AI summarising will be another trend of the next few months – then common thing.
@busmark_w_nika It think, it already is atleast in dev space. But I agree more people would use that. Other day, we heard some double checking legal documents and privacy policy using AI. Thing that we usually skip before we usually skip.
@vijay_chauhan22 Yes, for me as well :D and then boom – paywall 🤣
@jinsoncjohny Electronics – videos too. + Ask people in Facebook groups related to the product or brand :D
For me, it's mostly Reddit. Lots of real, unbiased opinions there, especially in smaller subreddits.
I also peek at Threads sometimes. There are some pretty critical discussions and topics there, though it’s not as common for product reviews. Feels like a mix of opinions but still worth checking out.
@sig_eternal True, the biggest challenge is to write on Reddit such way that you (or your review/opinion) will not be banned :D
@kuldeep_kulshreshtha It is still good to be cautious (like I am) :D
I would have to say reddit. You get a lot more of a nuanced review section compared to most other sites, in my opinion.
@keremcan01 The more time I spent on that platform, the most honest seems to me :D
@busmark_w_nika Exactly, however I have also noticed that reddit sometimes creators echo chambers, so its still valuable to cross reference from a couple other review sites.
@oksana_ch Where else is your company registered among these sites so you can gather reviews/testimonials on your product?
@oksana_ch G2, Trustpilot – same for me :)