When product tours become noise: How did you fix onboarding for busy users?

Early on, I thought a comprehensive product tour was the ultimate sign of a polished SaaS. But watching new signups drop off before touching our core feature proved otherwise.

The hardest part was realizing that users don't want to be taught your product; they want to get their specific job done within 120 seconds. Every extra tooltip or features highlight we added was just creating friction.

For founders who sell productivity or workflow software: how much of you early churn is actually people getting overwhelmed by the breadth of your app before experiencing a single win? How did you ruthlessly cut down your onboarding flow?