We axed a popular request that no one missed.

In last quarter, our biggest ask was to have an export for the dashboard. And we delivered it, shipped it, made an announcement about it. And the usage? Nothing, pretty much.

What it turns out that people needed was to be sure that the data is good, and not another button. Export was just the proxy for this.

I've started thinking about noisy feature asks as hints, not requirements.

Have you guys ever shipped the exact thing users asked for and saw it fail?