The moment I almost shelved it

There was a week this spring where I benchmarked FounderFlow's classification against how I actually triage my own inbox by hand, and the results came back worse than I'd hoped. Not broken - just not good enough to trust yet.

I remember thinking: maybe this is a feature I use, not a product anyone else should trust. Thirty years running care facilities taught me a system that's almost reliable is more dangerous than one that's honestly unreliable, because people let their guard down around it.

I didn't shelve it - I rebuilt the confidence scoring instead of chasing raw accuracy, so the tool got more honest about what it didn't know rather than just trying to be right more often. That mattered more than any accuracy gain would have.

It's still not finished; I still catch cases where I wish it doubted itself sooner.

Has anyone had a moment where the real fix wasn't "make it better" but "make it more honest about what it doesn't know"?