Forward - Apple Store meets Doctor's office

Please disrupt.

This is very cool. Are you avoiding regulations such as Meaningful Use, MACRA, etc, by not taking in Payors/Medicare? Also, how are you able to cover your costs for such a low membership fee? Having worked in healthcare for some time now, 24/7 medical advice and guidance are not at all cheap to deliver. Especially when you have physicians, mid-levels, etc. This is radical and difficult to comprehend!

I'm curious how you're measuring your success? The trend in healthcare seems to be to minimize hospital visits and services, focusing on better outcomes instead. For the price, how do you see balancing patients wanting to get their money's worth (which might mean more visits and services) with better health outcomes (which might mean less visits and services).

So, the oversimplified goal here is to replace primary care, and to some extent traditional "urgent" care, with an all-in-one proactive solution? But, the care team would still work with traditional specialists, surgeons, etc. in cases of oncology or a burst appendix or what-have-you for things that fall outside of the specialties and capabilities of the facility/team?

@adrianaoun @ilyaabyzov @robert_sebastian I thought this was an awesome service, so I wanted to try it out, but wasn't sure the price tag was right for me. I visited your guys' site though (gorgeous) and I asked the care team about the pricing before my baseline visit, and they told me that I should get the baseline visit before making a decision. So I did. After the baseline visit and some thinking on my end about my budget (recent Stanford grad here), I decided I couldn't afford the $1800 price tag, so I asked for a refund. The manager then called me and said that I would get no refund whatsoever. I spent over 20 minutes on the line with him just trying to get a pro-rated refund of some sort, but even that was not possible. He then said that he had sole decision-making power over this and ended our conversation. Was pretty surprised, since I expected better customer service, not something straight out of Comcast's playbook. Please help?