For me, it's not finding the price. What's yours? Curious to see if founders and visitors agree.

Clients tell us what they want built. But often what they ask for isn't what they need. Do you build exactly what's asked, or dig into what they're really trying to achieve? How do you handle it when the two don't match?

Hey everyone, I'm Sheril, co-founder of elSapiens. We build software for businesses.

A client of ours, a spice wholesaler, spent money bringing people to their website. People came, looked around and left. Nobody was there to say, "Can I help you?" A good shopkeeper notices what you're looking at and steps in. Websites don't.

Analytics tells you where visitors left, after they're gone. Chatbots wait for visitors to type. Neither helps in the moment.

So we built elNudge, an AI concierge for your website, WhatsApp, Instagram and Facebook.
It reads each visitor live: what they read, where they pause, what they keep coming back to, and proactively speaks first with a message made for that person when they seem stuck, confused or need a little push. And it replies to every message, 24x7.

This is something almost every e-commerce founder can relate to. Analytics can tell us where visitors leave, but do we really understand why?

I'm curious how other founders approach this. Do you rely on analytics, session recordings, exit-intent popups, retargeting, or something else?

What has actually helped you understand why visitors don't convert?