Real-time Follow ups and Response Summary for your users.
Start new thread
Ramya Bhaskar

Duonut - AI Conversational surveys with real time follow ups

by
•
Duonut goes beyond traditional surveys by engaging customers with real-time, AI-generated follow-up questions. The AI is trained using your URL or internal docs. Easily embed it in your product flow to receive instant, AI-generated summaries of user responses.

Add a comment

Replies

Best
Ramya Bhaskar
Maker
📌
Say goodbye to basic NPS surveys! Hi PH family, Your users are being flooded with NPS surveys that they have no good reason to respond to. Most businesses rely heavily on surveys for customer feedback, yet the Industry average survey response rate is mere 1% to 4%. They provide businesses with superficial feedback at best. Asking the right question to the right person at the right time matters! At Duonut, we advocate a new approach: identify the specific cohorts of users that are impacting your business (e.g. inactive or churned customers), intercept them at highly moments when they're most vulnerable, and give them a delightful feedback experience that makes them feel heard. Duonut leverages AI to: 1.⁠ ⁠”Create Tailored Survey Questions” automatically from the content on a website for now. Adding more sources soon. 2.⁠ ⁠⁠These surveys can then be “Embedded Anywhere” on their website, inside products, or through outreach tools. 3.⁠ ⁠⁠Duonut's AI chat bot “Engages Customers with Conversational Follow-up Questions” in real time - to extract deeper insights and improve customer feedback collection. 4.⁠ ⁠⁠Provide “AI-generated Summaries” of responses to help businesses make actionable decisions. Most Fun part of Duonut is that your well-trained AI will engage with your audience in the survey as if you are talking to a REAL person. This will help in delivering customer success and increase revenue by improving user engagement and streamline the survey process. As part of their launch, Duonut is offering to help set up Conversation AI survey for your core flows on sign-up. Use the code DUONUT_LAUNCH while signing up: https://app.duonut.com/duonut/88... Thanks and Regards, Ramya Bhaskar Founder - Duonut https://www.linkedin.com/in/ramy... Duonut.com
Irfan
@ramya_bhaskar Congrats on the launch :)
Ramya Bhaskar
Maker
@irfanisac Thank you so much! Looking forward to hearing your feedback!
Pooja Jayasri
Congrats on the launch :) Love the focus on follow-up questions. Makes those boring surveys more interesting.
Ramya Bhaskar
Maker
@pooja_jayasri Thank you so much Pooja. Can't wait for you to try it out ! :)
sneha pandit
Maker
@pooja_jayasri Thank you for your appreciation and support! We’re excited to have launched Duonut.com, and we’re glad you find it interesting.
Pathange Balaji Rao
Interesting product. Congratulations on the launch @ramya_bhaskar
Ramya Bhaskar
Maker
@balaji_rao1 Thank you so much Balaji! Looking forward to hearing your feedback after using the product :)
Ankur Raj
Maker
@balaji_rao1 Thank you so much! We’re excited to have launched Duonut.com, and we’re glad you find it interesting. We truly appreciate your support!
Othman Kabbaj
Great product and congrats on the launch, can this also serve as product recommendation system as opposed to pure NPS surveys ?
Ramya Bhaskar
Maker
@othman_kabbaj Thank you so much for your kind words and support on the launch! While our current focus is on creating effective NPS surveys, we love the idea of expanding into product recommendation systems. It's definitely something we can explore in the future—feedback like yours helps us grow!
sneha pandit
Maker
@othman_kabbaj Thank you so much! We’re excited to have launched Duonut.com, and we’re glad you find it interesting. We truly appreciate your support!
Ankur Raj
Maker
@othman_kabbaj Thank you so much! We’re excited to have launched duonut.com, We truly appreciate your support!
Lyudmila Popova
Hey @ramya_bhaskar, great product! You call it AI chat bot. Do I understand correctly that the AI part is the question generation and what does the chat bot do?
Ramya Bhaskar
Maker
@lyudmila_popova Thank you for the feedback! Yes, you're right—the AI plays a big role in generating personalized questions based on user interactions. The chatbot, on the other hand, engages with respondents in real-time, creating a natural, conversational flow to gather feedback. Together, they work to make the survey experience smoother and more insightful! Hope it answered your question.
Lyudmila Popova
@ramya_bhaskar yes, now it's clear, thank you!
Ramya Bhaskar
Maker
@lyudmila_popova Glad to know this. I’d love for you to give the product a try and share your feedback!
Huzaifa Shoukat
Whoa, this is cool! Imagine getting real-time feedback without lifting a finger. 😴
Ramya Bhaskar
Maker
@ihuzaifashoukat We’re excited for you to try it out and can’t wait to hear your feedback!
sneha pandit
Maker
@ihuzaifashoukat Thank you so much! We’re excited to have launched Duonut.com, and we’re glad you find it interesting. We truly appreciate your support!
An
APIPark
I understand that it is about enhancing the dialogue experience with dedicated customer service based on the NPS tool. This can help users better express why they like or dislike my product. However, one question is, how can we improve users' patience with products they dislike? For example, if I browse a product and rate it 3 stars, and it asks me why I gave a low score, to be honest, I might not necessarily respond.
Ramya Bhaskar
Maker
@an_zuo Thank you for your thoughtful feedback! To improve user patience and encourage responses for users, who are less satisfied, we aim to keep surveys short and relevant, asking tailored questions that feel meaningful rather than time-consuming. We’re always looking for ways to make this process smoother and more engaging, so we truly appreciate your insights!
An
APIPark
@ramya_bhaskar Yes, this is a relatively difficult problem to solve, and I look forward to your team creatively addressing it. Because I really need it.
Ramya Bhaskar
Maker
@an_zuo Totally agree An! Getting detailed feedback after a lower rating can be challenging. Require a more engaging and less intrusive way to capture meaningful responses, which doesn't overwhelm the user. We're excited to rise to the challenge to meet this need! I will be in touch with you, as we explore this challenge more closely! Thank you so much for sharing your insights :)
Jorge Alcántara
💡 Bright idea
This is a great area ready for disruption. The direction is clear and interesting. I would encourage the team to move on to phone/video interviews as well, which is where extracting insights becomes really complicated and where users talk with the most detail. We've worked in similar (smaller) projects for clients wanting to aggregate customer product reviews, happy to share our learnings. Best of luck team!
Ramya Bhaskar
Maker
@jalcantara Thank you for your thoughtful feedback! We agree—there's a lot of potential for disruption in this space, and exploring phone/video interviews for deeper insights is a great suggestion. We'd love to hear more about your experience with similar projects and any learnings you’re willing to share!
Jorge Alcántara
Of course, this week and next is busy with Tech Crunch, but please feel free to reach out anytime! @ramya_bhaskar https://www.linkedin.com/in/jorg...
Ramya Bhaskar
Maker
@jalcantara Awesome! connected on LinkedIn :)
Ryden Sun
Elisi : AI-powered Goal Management App
Duonut is a refreshing take on customer surveys! I love how it moves beyond the typical NPS approach by using AI to create personalized questions and engage users in meaningful conversations. The ability to embed surveys seamlessly and get deep insights through AI-generated summaries is incredibly valuable. This could really help businesses gather more actionable feedback and enhance their customer relationships. Excited to give it a try and see the difference it makes!
William Jin
WhiteSpace
This could streamline my feedback collection. How do you ensure the AI's accuracy in real-time?
sneha pandit
Maker
@william_jin Thank you so much! We’re excited to have launched Duonut.com, and we’re glad you find it interesting. We truly appreciate your support!
Ramya Bhaskar
Maker
@william_jin Great to hear that Duonut could streamline your feedback collection! Our algorithms continuously learn from user interactions. We are constantly refining the system to improve accuracy and relevance based on the feedback we receive. If you have any specific needs, we’re happy to discuss how the AI can be tailored for your use case.
12
Next
Last