Conduit AI - Unified inbox & workflows for conversational AI agents

Hey Product Hunt 👋 Punn here, co-founder of Conduit.

We’re excited to launch Conduit for general access! We're the only conversational AI platform that focuses on working alongside your AI agents.

Why we built this?

• We needed it. Running Conduit, we had two problems: running our own support with a lean team and engineering a sales funnel that actually converts. Building for customers helped, but using it ourselves exposed the real edges. That forced a rebuild, so agents are easier to design, deploy, and improve.

• Today, our setup automates nearly 80% of inbound support, and the same system powers outbound sales sequences that now convert materially better.
  

What’s actually new vs. alternatives?

1. We're an AI native help desk, not a headless plugin. We’ve built inbox that human agents use every day. Our inbox was carefully designed to help teams increase automation over time.

2. Our users operate alongside AI, then automate themselves. At Conduit we believe that automation is a continuous journey, and that requires teaching and managing your AI teammates. Our agent hub helps teams add SOPs, review suggestions, manage their knowledge base, and build complex workflows.

3. Omnichannel conversations are fully threaded. We operate on a contact-based model (vs ticket-based). Context across calls, SMS, email, web chat, maintained in one coherent thread for humans and AI agents.

4. Run reactive and proactive automation. Customer service teams can go beyond customer and trigger event-driven workflows from native app events and common integrations.

5. Workflows as tools. AI agents can use Zapier/n8n-style workflow automations to take action and achieve outcomes, for example: assign maintenance, text the vendor, confirm back to the resident, and close the loop.

6. Synchronous and asynchronous. Instant chat at the right time and flexible multi-step follow-ups when it’s needed.

Who is this for?

• The Builders. Tech-savvy teams can own agent creation and iteration. AI agents and workflows are fully configurable and customizable for any conversational use case.

• Enterprises. We build it with you. If the use case fits our wheelhouse, our team implements, integrates, and tunes it with your SOPs until it’s reliable.

• Agencies and affiliates. Resell Conduit, implement for your clients, and share in the upside. We provide enablement, patterns, and a usage-based model that scales with your book.

How to get started?

We want to see what kinds of AI agents the PH community can come up with. So in addition to a 14-day trial, we're offering $2,000 worth of AI credits for the first 25 users that uses code CONDUITPH during sign up!

Comment your dream conversational workflow! We'll send $1,000 in credits to our 3 favorite ideas!

Thank you so much for your support. If you have any feedback, questions, or comments, please reach out - our whole team will be around :)

Very excited to launch Conduit for general access! We're the only conversational AI platform that focuses on working alongside your AI agents.

Congrats on the launch! Conduit AI's agents and omnichannel threads will help improve the efficiency of the sales team, which will be a huge help in acquiring leads and customers!

Really solid platform! Any plans for API access? My customers are struggling with email management and this would be perfect to integrate into my product for them.

🚀 Congrats on the launch of Conduit! Really like the focus on building an AI agent collaboration workflow rather than just another plugin.

The idea of treating AI as a “teammate” that can work alongside customer support teams, automate SOPs, and even handle escalation flows feels very powerful.

Curious to know: how flexible is Conduit when it comes to integrating with existing tools like CRMs or ticketing systems? 🔧

I’ve been using Conduit for a few weeks now, and I’m genuinely impressed. It’s rare to find a product that feels so good right out of the gate! The founders are also AWESOME!

What stands out:

1. Conduit handles complex conversation flows with real finesse.

2. The unified inbox is a game changer. The agent has minimal context loss.

3. The voice AI is surprisingly natural. It’s not perfect yet, but it’s already doing lead qualification and handling basic support calls with minimal human oversight.

4. I love that Conduit syncs with external knowledge sources and keeps everything in sync.

5. On the engineering side, Conduit is built to scale. Policies, custom tools, and stress testing are all built in. They seem to take robustness seriously.

As someone who’s been with the team as both EA and bookkeeper, I’ve had the chance to see firsthand how much work, dedication, and late nights have gone into building this product. From the early days of planning to where we are now, it’s incredible to see how far we’ve come.

What inspires me the most is not just the product itself, but the people behind it, a team that pushes through challenges and truly believes in the vision of what we’re creating.

If you’ve ever been part of a launch, you know how much every bit of support matters. We’d be so grateful if you could check out our page, give us some love, and share your thoughts. 🧡🖤

We internally use Conduit and it has worked magic on our customer support -The AI workflow builder is probably the best thing I have ever used. You can literally say anything and it will build the workflow for you 🔨

Coundit is a great platform for conversational AI agent.