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HelpHub by CommandBar - 10x more helpful help docs, in-app, with AI

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Make help content searchable in-app, supercharged with AI. HelpHub is 3 things: semantic search across your help docs, instant answers to frequently asked questions via AI, and a beautiful in-app widget for displaying it all.

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Wow it's great
Maker
thank you, Priyanka. Let us know about any improvements that we can make ✌️
Hi
easy for anyone using the commandbar
Maker
Thanks Nandun. That's right, if you're using the bar already, then users open docs from the bar in the HelpHub. But you can also make HelpHub launchable independently from the Bar, too. And you can use synced help docs in Nudges and Questlists as well.
Amazing job! HelpHub is a game-changer in customer support – can't wait to see how it will revolutionize the industry!
Maker
Thank you Rana! We hope it will help user-obsessed teams to make better use of all the help resources they create for their users.
Congratulations on launching HelpHub! I'm excited to see how AI can revolutionize the help content search experience.
Maker
Thanks Husnain - there are several really interesting projects leveraging AI for help docs in the works - exciting times!
congrats on the launch
Maker
Thanks Dániel 😻
Congrats on this new launch 🚀 Helpbar certainly levels up against the problems surrounding searching and finding answers. From my own personal experience and building Semafind it definitely resonates with some of the problems businesses face when it comes to pooling together resources to help customers. I really like how HelpHub still maintains the overall CommandBar goal and integrates into the larger ecosystem rather than sticking out as a totally separate feature. I couldn't find more information about how the tool works when it comes to AI and how it leverages AI. Do you use a language model such as GPT underneath? It would be nice to emphasise how HelpHub is unique in that sense. Algolia is starting to offer semantic search and it's not clear from a business perspective how HelpHub integrates or builds on existing capabilities ❔
Maker
Thanks ! Yes, this uses GPT-3 :) For instant answers, we ingest your help docs and then use GPT to generate answers in response to questions. Because the answers are pre-generated, you can review them for accuracy before making them findable. You can also enable it so that, if a question is asked and there’s no good answer in the list of instant answers, we’ll generate an answer on the fly based on GPT's understanding of your docs. CommandBar can integrate with Algolia, so you can use the Bar as a frontend for Algolia search, so that you can leverage both technologies and avoid multiple search bars.
Vary good experience
Maker
Great to hear, Suparna :)
Congrats! We're still not fully implemented, but the initial tests look very promising! Good luck with this new launch!
Maker
That's great to hear, Laurent! Let us know how you get on with it as your implementation progresses. We're happy to help.
Congrats on launching HelpHub! Can't wait to see how it simplifies customer experience with its AI-powered search and in-app widget.
Maker
Cheers Usama, we're eager to see how it helps people too. Beta testing feedback has been really positive so far.
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