Command AI
User assistance platform that makes your product easy to use
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James Evans

HelpHub by CommandBar - 10x more helpful help docs, in-app, with AI

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Command AI
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Make help content searchable in-app, supercharged with AI. HelpHub is 3 things: semantic search across your help docs, instant answers to frequently asked questions via AI, and a beautiful in-app widget for displaying it all.

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Priyanka Sarkar
Wow it's great
Gareth Wilson
Maker
@priyanka_sarkar5 thank you, Priyanka. Let us know about any improvements that we can make ✌️
Arpita Mukherjee
Hi
Nandun Kahandawa
easy for anyone using the commandbar
Gareth Wilson
Maker
@nandun_kahandawa Thanks Nandun. That's right, if you're using the bar already, then users open docs from the bar in the HelpHub. But you can also make HelpHub launchable independently from the Bar, too. And you can use synced help docs in Nudges and Questlists as well.
Rana Phool
Amazing job! HelpHub is a game-changer in customer support – can't wait to see how it will revolutionize the industry!
Gareth Wilson
Maker
@rana_phool Thank you Rana! We hope it will help user-obsessed teams to make better use of all the help resources they create for their users.
Husnain Raza
Congratulations on launching HelpHub! I'm excited to see how AI can revolutionize the help content search experience.
Gareth Wilson
Maker
@husnain6660 Thanks Husnain - there are several really interesting projects leveraging AI for help docs in the works - exciting times!
Dániel Kővári
congrats on the launch @james_evans5
Gareth Wilson
Maker
@james_evans5 @daniel_kovari Thanks Dániel 😻
nuric
Congrats on this new launch 🚀 Helpbar certainly levels up against the problems surrounding searching and finding answers. From my own personal experience and building Semafind it definitely resonates with some of the problems businesses face when it comes to pooling together resources to help customers. I really like how HelpHub still maintains the overall CommandBar goal and integrates into the larger ecosystem rather than sticking out as a totally separate feature. I couldn't find more information about how the tool works when it comes to AI and how it leverages AI. Do you use a language model such as GPT underneath? It would be nice to emphasise how HelpHub is unique in that sense. Algolia is starting to offer semantic search and it's not clear from a business perspective how HelpHub integrates or builds on existing capabilities ❔
Gareth Wilson
Maker
@nuric Thanks @nuric! Yes, this uses GPT-3 :) For instant answers, we ingest your help docs and then use GPT to generate answers in response to questions. Because the answers are pre-generated, you can review them for accuracy before making them findable. You can also enable it so that, if a question is asked and there’s no good answer in the list of instant answers, we’ll generate an answer on the fly based on GPT's understanding of your docs. CommandBar can integrate with Algolia, so you can use the Bar as a frontend for Algolia search, so that you can leverage both technologies and avoid multiple search bars.
Suparna Roy
Vary good experience
Gareth Wilson
Maker
@suparna_roy Great to hear, Suparna :)
Laurent Malka
Congrats! We're still not fully implemented, but the initial tests look very promising! Good luck with this new launch! @james_evans5
Gareth Wilson
Maker
@james_evans5 @laurent_malka That's great to hear, Laurent! Let us know how you get on with it as your implementation progresses. We're happy to help.
Usama Ejaz
Congrats on launching HelpHub! Can't wait to see how it simplifies customer experience with its AI-powered search and in-app widget.
Gareth Wilson
Maker
@usamaejaz Cheers Usama, we're eager to see how it helps people too. Beta testing feedback has been really positive so far.
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