Brightalks
AI Call QA that coaches your team, not just scores them
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Harshal Bhangale

Brightalks - AI Call QA that coaches your team, not just scores them

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BrightTalks automatically transcribes call recordings and runs AI quality checks against your custom criteria — compliance, tone, script adherence, and more. Managers get flagged calls, issue-level reviews, coaching bundles, scorecards, and performance goals in one place. No more manual call listening. Built on AWS Bedrock + Transcribe, it works via web upload, API, or SFTP bulk ingestion.

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Harshal Bhangale
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Hey PH! 👋 We built BrightTalks after seeing how painful manual call QA is — managers spending hours listening to recordings, spreadsheets everywhere, no systematic coaching. BrightTalks automates the whole pipeline: upload a call → AI transcribes it → runs your custom quality checks → flags issues → creates coaching bundles for agents. Would love feedback from anyone in sales ops, contact center management, or QA teams. What's your biggest pain point with call reviews today?