Don't be fooled by this company – although their product and marketing strategy is made to attract us product loving tech community – their service is terrible, slow and plain bed.
We bought 6 desks, but upon arrival the desks turned out to be much smaller (aka unusable if you want a display on it) than what was listed on their website. They don't mention this anyway, except when you choose to order a customized desk.
After complaining they offered a very small return compensation and it turned out they don't have any other sizes in stock to exchange with.
After a long and slow thread we finally got green light to return the order. We returned the desks over 2 months ago, but the refund is still not made. We've asked for updates and info, usually after 10-20 days we got a reply which basically state that they would get back to us with more info, which never came.
In the meantime we've order desks locally, and it turns out the overall quality of the desks is also very much below industry standards.
Update: They now correctly display the proper sizes delivered to EU. Seems they besides keeping your money, the also keep your feedback and implement it.
Pros:
Affordable desks which translates back to poor quality
Cons:
Shipping smaller desks in EU without headsup, Awful, almost absent and slow customer service. Still awaiting refund after 2 months.
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Robert - I'm so sorry about your experience. The rep that handled your case is no longer with us, and your order got lost in the shuffle. We are fixing it right now - our operations manager is emailing you to follow up.
Please trust us to (finally) make this right for you! Our customer experience is really important to us and we're really sorry this has happened :( Thanks for letting us know.
Best wishes,
Autonomous Team
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Did this get fixed in the meanwhile ?
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How high does the desk go?
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@duyhtq thank you. that is really fast! And how does the wireless charging pad work? Do I need an additional component for my phone?
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I'm really interested in your desk. And it comes with great price. Awesome job!! Now I'm considering between Autonomous AI and Pro. Could you please clarify me your AI components?
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Does this desk support 220 voltage. Ex, if I plug the desk in right now with a power source with 220 voltage it won't burn the motor?
I'm currently setting up my workstation at home. Do you guys ship to India by any chance? If yes, than what would be the cost including shipping? I'm really interested to get one for myself.
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Probably already answered this somewhere else but are you able to offer shipping outside of the US?
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Don't be fooled by this company – although their product and marketing strategy is made to attract us product loving tech community – their service is terrible, slow and plain bed.
We bought 6 desks, but upon arrival the desks turned out to be much smaller (aka unusable if you want a display on it) than what was listed on their website. They don't mention this anyway, except when you choose to order a customized desk.
After complaining they offered a very small return compensation and it turned out they don't have any other sizes in stock to exchange with.
After a long and slow thread we finally got green light to return the order. We returned the desks over 2 months ago, but the refund is still not made. We've asked for updates and info, usually after 10-20 days we got a reply which basically state that they would get back to us with more info, which never came.
In the meantime we've order desks locally, and it turns out the overall quality of the desks is also very much below industry standards.
Update: They now correctly display the proper sizes delivered to EU. Seems they besides keeping your money, the also keep your feedback and implement it.
Pros:Affordable desks which translates back to poor quality
Cons:Shipping smaller desks in EU without headsup, Awful, almost absent and slow customer service. Still awaiting refund after 2 months.
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