NEW from Intercom

Happy last day of the week, otherwise known as Friday! In today’s digest, I’m covering two new announcements from Intercom. But first…

The headlines: 

🍎 Apple has launched the Vision Pro in a number of countries outside the US.

📸 Meta is testing user-created AI chatbots on Instagram.

🎤 Zuckerberg has hit out at closed-source AI competitors.

What a week it has been for launches. We’ve seen big announcements from the likes of Anthropic, Figma, Superhuman, and Notion and the week’s not over just yet. 

Intercom, the company behind the support widget that pops up on sites all over the web, hopped on the shipping train and announced two new features designed to help you and your team save time and serve your users more efficiently. Let’s dive in. 

A new Copilot: Arguably, the biggest announcement comes from Intercom opening their Copilot, Fin AI, to the general public after a few months of closed beta. Fin AI is the company’s flagship AI tool. It exists to act as an AI assistant for every support agent you might have. 

When a user asks a question, Fin will pull relevant information from different sources and format it into a potential answer. From there, you can choose to accept that as an answer and send it on to the user. The goal is to free up employee time to better focus on things that matter the most, like forging a deeper relationship with users. 

Knowledge Hub:If you’re going to employ an AI agent for support queries, you will need somewhere to pull information from. In Intercom’s world, that place is the Knowledge Hub. Unlike other AI assistants, Fin’s information is curated by your team rather than the internet, which can lead to hallucinations.

With the knowledge hub, you can centralize, manage, control, and optimize all the information that powers AI, agents, and self-serve support in one place.

AI TOOLS

Claude Pro and Team users can now organize chats into shareable Projects. Projects bring together internal knowledge and chat activity in one place. You can also set custom instructions within each project to tailor Claude's responses further.

X Model is a web-based playground to test out different AI models. Once you stumble upon one you like, you can copy and implement the necessary code into your app.

DEVELOPER TOOLS

Calen is like Vercel but for running long and recurring tasks. You can deploy your task in minutes by using a single terminal command. From there, you can restart, schedule, or kill your task from the dashboard.

ApyHub Fusion is a collaborative workspace for developers to build, test, and document APIs together. It has a Notion-like interface that is designed to help software teams collaborate on a higher level

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