... forwarded to a human. It is simple like that. Comment from Jai Glazer(@_jai): Personally, I think so :) We built AirKaren (the AI that fights customer service for you) with this thesis in mind. In the end, companies like Sierra and Decagon save large enterprises too much time, money, and human capital. AI customer service agents are extremely valuable for large corporations, regardless of how poor they might be for the end consumer. Comment from Nika(@busmark_w_nika ...