... Meta and Sierra just announced Personal Agent Protocol, an open standard for how personal agents talk to businesses. Shopify, Stripe and Walmart are listed as partners and the first spec is supposed to land later this month. I build small web apps and my first reaction was mixed. Fewer abandoned checkouts sounds nice. But I'd want to know when it's an agent and not a person, and who sorts it out when it orders the wrong thing ...

... comes to refund and solving problems related to money. Comment from Jai Glazer(@_jai): Personally, I think so :) We built AirKaren (the AI that fights customer service for you) with this thesis in mind. In the end, companies like Sierra and Decagon save large enterprises too much time, money, and human capital. AI customer service agents are extremely valuable for large corporations, regardless of how poor they might be for the end consumer. Comment from Nika(@busmark_w_nika): @npmitaart ...