Erasmus
ErasmusDigital Product Designer

What's the best UX for in-site, 3rd-party widget you've ever seen?

Have you seen some interesting user experiences with 3rd-party widgets that adds additional functionality to a website? For example, the way Intercom makes in-site customer chat easy with their widget.
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2 recommended
  1. 1
    Drift 2.0

    A scalable way to talk to your customers

    Tejas Kinger
    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · Written
    Pretty similar to Intercom, I think Drift does a good job too!
    CommentsShare
    • Stephen Courtney
      Stephen CourtneyDigital marketing blogger

      My colleague wrote a full article (https://buff.ly/2PM87TA) about Drift, Intercom and Crisp

      Drift is a great product, but it lacked a few features we wanted

      It also had some problems with loading

    • Richard Daniel
      Richard DanielDashcam and autogadget CEO/expert

      I used it more than 2 months in and I do not recommend it. Why?

      - its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

      - default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

      - support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

  2. 1
    Plasso.com

    Payments made simple. Sell subscriptions & products online.

    Plasso looks fantastic and works seemlessly when added to any site I've seen it on.
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