What is the best help desk system with a great iPad app?

Question

Currently I'm handling support for my apps via email. Given that the email experience on iPad is not great, I'm thinking of switching to a help desk system.

Criteria:
- Should make answering support requests _fast_. In particular, should support templates and auto-suggest replies (or at least have support for snippets of answers that come up often).
- That being said, a live chat widget for my website would be a nice addition.
- Other than that, simplicity is a plus. I don't need all the bells and whistles.

Loralee Hutton · Accepted Answer

Freshdesk has a really easy to use mobile app (I've only used the Android version though) that makes it really easy to handle support questions. I haven't used their chat feature though (just the free version).

I'll make a recommendation for a great chat tool in a moment.

Tejas Kinger · Answer

I'd strongly recommend giving Freshdesk a spin. One of the full-featured multi-channel helpdesks that give you a full-fledged iPad app. Take the one month trial, figure out if it works for you. :)

Loralee Hutton · Answer

I really like Tawk.to for user chat experience. The end user loves it too. They have a knowledge base and support ticket system built into their tool (all included free), but I'm not currently using those features.

Answer

All-around a great experience for both you and your user. It feels more personal and the UI is stellar.

Vidya Vellala · Answer

Faasthelp is the best customer support and engagement software available,

Ramon · Answer

Simple yet powerful