What is the best help desk system with a great iPad app?

Currently I'm handling support for my apps via email. Given that the email experience on iPad is not great, I'm thinking of switching to a help desk system. Criteria: - Should make answering support requests _fast_. In particular, should support templates and auto-suggest replies (or at least have support for snippets of answers that come up often). - That being said, a live chat widget for my website would be a nice addition. - Other than that, simplicity is a plus. I don't need all the bells and whistles.
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5 recommended
  1. 3
    Freshdesk

    Everything you need to deliver exceptional customer support.

    Freshdesk has a really easy to use mobile app (I've only used the Android version though) that makes it really easy to handle support questions. I haven't used their chat feature though (just the free version). I'll make a recommendation for a great chat tool in a moment.
    CommentsShare
    Tejas Kinger
    Tejas Kinger20SaaS Product Marketing @ Freshworks Inc · Written
    I'd strongly recommend giving Freshdesk a spin. One of the full-featured multi-channel helpdesks that give you a full-fledged iPad app. Take the one month trial, figure out if it works for you. :)
    Comments (1)Share
    • It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.

    • My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.

  2. I really like Tawk.to for user chat experience. The end user loves it too. They have a knowledge base and support ticket system built into their tool (all included free), but I'm not currently using those features.
    CommentsShare
  3. 1
    Intercom

    Communicate personally with every single customer.

    R A I Z A
    R A I Z A🍝 Product Manager | Spaghetti Aficionado · Written
    All-around a great experience for both you and your user. It feels more personal and the UI is stellar.
    CommentsShare
    • We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

    • Matt Pliszka
      Matt Pliszkaresearching SaaS software @ pickSaaS.com

      A great application to automate engagement with your visitors, focusing on personal approach towards your customers

  4. Vidya Vellala
    Vidya VellalaFounder CEO Faasthelp · Written
    Vidya Vellala made this product
    Faasthelp is the best customer support and engagement software available,
    CommentsShare
  5. 1
    Zoho Desk

    Context-aware help desk software for better customer service

    Ramon
    RamonStartup Enthusiast · Written
    Simple yet powerful
    CommentsShare
    • Elias Rocha
      Elias RochaCS Supervisor

      Excellent tool for Help Desk, many more options than the old app and easy to use.

      It Would be great if Desk could have a connection to open ZOHO CRM Potentials from tickets and able to relate to agent, account, contact.