- Freshdesk has a really easy to use mobile app (I've only used the Android version though) that makes it really easy to handle support questions. I haven't used their chat feature though (just the free version). I'll make a recommendation for a great chat tool in a moment.
It's the best software for customer support that I have ever used. Also, I like its integration with TMetric, it allows me to track how much time was spent on the overall activity in Freshdesk.
My teams been using this for over a month and they love it. It's increased visibility on production and helped us get a handle on customer satisfaction per ticket.
We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.
A great application to automate engagement with your visitors, focusing on personal approach towards your customers