What's the best knowledge base for both internal and external use

On the hunt for a knowledge base for both; - internal documents for staff to use internally (policies/procedures) - external documents for customers to use for troubleshooting (how-to, guides, support)
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18 recommended
  1. 41
    Taskade 2.0

    Team tasks, notes, and chat, in one unified workspace. ๐Ÿง โœ๏ธโœ…

    Evan KimbrellFounder, Sprintkick ยท Written
    Workspaces in Taskade are great for internal and external use, and it's free to invite new team members.
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  2. 40
    Nuclino

    Part knowledge base, part collaboration space ๐Ÿง 

    It's mainly designed as an internal knowledge base but you can share pages publicly.
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    Batuhan Bakay23 yaลŸฤฑndayฤฑm. Okuyorum ยท Written
    I am wondering too
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  3. 35
    Slite

    One combined workspace. All of your team documentation.

    Florent MรฉrianGrowth @DynamicScreen ยท Written
    I recommend Slite to create your company wiki, share ideas and knowledge. Its latest release allows you to share notes and channels publicly.
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  4. 24
    Zenkit

    The project management tool that grows with you

    Zenkit will suit your need :) Just to name some benefits: - Use labels to prioritize or categorize the documents. - Assign staff to relevant items - Make your collection public to external customers with a link or embed the collection in your website - switch views (Kanban, table, list, mind map, or calendar) with one click - Sync across all devices (available as Webapp, Desktop app, & mobile app)
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    Vedant BajpaiBlack Board Educate App ยท Written
    CommentsShare
  5. 16
    Notion 2.0

    The all-in-one workspace - notes, tasks, wikis, & databases

    Ricardo AlaminoFront-end Developer ยท Written
    Good for everything!
    CommentsShare
    Ryan SI like music and code ยท Written
    Notion is great! It is the best note taking app I've used. the ability to create tables and scrum boards quickly is pretty amazing.
    CommentsShare
    Valerie FenskeGrowth Marketing @ dashly.io ยท Written
    - tables - backlog with cards - to-dos - pages and subpages did I miss anything?
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  6. 12
    Archbee

    Company Wiki & Knowledge Base for Engineering Teams

    Dragos BulugeanFounder & Developer @Archbee ยท Written
    Dragos Bulugean made this product
    I've built this software to give developers the best UX they can get when writing documentation for their software. Archbee works well for knowledge base for your team and for product docs for your customers.
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  7. Brayn Wills6Knowledge Base Manager ยท Written
    ProProfs Knowledge Base is a great tool, especially when it comes to bringing different divisions and teams on the same page. It comprises various collaboration options that help in adding users, assigning them specific roles, and defining their permissions, so they know what they can and cannot do in the knowledge base. External and internal teams can share knowledge in the internal knowledge base as well as access any information they want. A thumbs-up for this tool and highly recommend it.
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  8. Yelin Lee6Global Marketing Manager ยท Written
    collabee is great to share information internally and create a knowledge base with. You can also invite external partners to share your knowledge base externally.
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    Great approach to handle complex alarm management for deep work. It's so intuitive to use.! I love it!
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    Try collabee as an alternative to your previous collaboration tools. It widen the boarder of what collaboration software can do and increase your team's productivity.
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  9. 3
    Gist Platform

    Live chat, bots & marketing automation -- free.

    The Gist Knowledge Base provides your leads and customers with easy and fast access to answers about your products and services and allowing them to find recommended solutions to frequently asked questions
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  10. Justin Praveen JohnContent Writer, Pauple Studious ยท Written
    I recommend Helpie KB - Wiki. Its recent release has got powerful content control capabilities. For an external knowledge base you can give access to anyone or only to logged in users. It has the best features for internal knowledge base. You can restrict access to specific topic based on factors like usernames and user groups.
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  11. 2
    MyChat

    Secure instant messaging system for any network

    Alexey PikurovCommunication and security ยท Written
    Alexey Pikurov made this product
    MyChat has the exact tool for managing a knowledge base called intranet forum. You can create topics, assign people to them (or they can subscribe to your topics by themselves). Any changes in topics will be displayed in the chat. You can use intranet internally or share some documents for your customers in a preview mode (they do not have to log in to the forum, you send them a link to the topic by using "Preview" mode)
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  12. 2
    Support Hero

    Educate your customers through self-help support

    Tom IversTechnology Entrepreneur ยท Written
    Tom Ivers made this product
    Simple and embeddable KB/FAQ system.
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  13. Simple and easy knowledge base to use that comes with a fully integrated solution to help your business scale through delightful customers experience.
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  14. 1
    Stack Overflow for Teams

    Everything you love about Stack Overflow in a private space.

    ElFitzRocking the ๐ŸŒ, one step at a time ยท Written
    Put everything down as Q&As. Self-answer when necessary. Answers get to be easily improved over time, by everyone, as knowledge improves and both features and processes evolve. Content is easy to find when you need it most (that's part of what makes StackOverflow so great), and it's a known, appreciated and efficient form-factor / UX. Also, contributors get recognition for their contributions.
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  15. 1
    Docsify

    A magical documentation site generator

    Daniel ContrerasGeek, entrepreneur... basically ยท Written
    A bit harder to set up, but if you're comfortable with markdown this app is simply AMAZING and extremeley customizable, not to mention you're running it so your data stays with you, not on a server somewhere you don't know
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  16. 1
    Whatfix

    Create flows and provide instructions right inside websites

    Ronia RejiContent Marketer, Whatfix ยท Written
    Whatfix is a digital adoption solution that allows you to onboard, train, and support both employees and customers. You can easily use it to create interactive how-to guides without any coding knowlege as such. It allows you to provide in-app guidance for your web applications so that users don't have to shuffle between screens while trying to resolve their issues. In addition, Whatfix also helps you to create content in multiple formats so that learners can pick formats that are best suited to their learning needs.
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  17. 2
    Document360

    The knowledge base software that scales with your product

    Pradeepa SomasundaramGrowth strategist ยท Written
    It helps customers to create either a public or private knowledge base. If you are on a hunt for a product to host your knowledge base online, then Document360 is the right choice. If you are looking for internal Knowledgebase the workflow functionality is a must to consider. Document360 has good Workflow functionality: You do not want everyone in your team to publish articles directly. For the quality of content, you need some kind of editorial approval process. Branding & Customization: Document360 is highly customizable and is the SaaS product that takes care of hosting and high-performance content delivery to your end-users.
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  18. Natalie LunevaSaaS Growth & Leadership Coach ยท Written
    Natalie Luneva made this product
    Hi there, I've just published the list of 150+ SaaS tools to accelerate and streamline your business growth! Feel free to check it out and leave your feedback ๐Ÿ˜‰ https://www.producthunt.com/post... PS. For those founders who are just starting out, you can also save big $$ with this list, because many of the SaaS tools I mention are completely free to use ๐Ÿ‘Œ
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