Crisp

Give your AI customer support experience a human touch

4.8•32 reviews•

1.9K followers

Give your AI customer support experience a human touch

4.8•32 reviews•

1.9K followers

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Customer support tools

•

AI Agent Automation

Discover our AI-first customer support platform. Crisp brings inbound messages (think chat, emails, whatsapp, phone calls & more), AI agents (powered by Hugo, the AI Agent for customer support), workflow automations, knowledge base, multiple integrations and customer analytics together in one powerful workspace. Resolve conversations faster, reduce support workload, and keep the human touch at scale.

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Crisp Launches

Overlay by Crisp The new AI-powered site search experience

Launched on November 5th, 2024

MagicReply by Crisp Virtual assistant for customer service powered by AI

Launched on June 22nd, 2023

Crisp Widget The all-in-one website widget - reinvented

Launched on November 7th, 2022

View all Crisp launches

Do you use Crisp?

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4.8

Based on 32 reviews

Review Crisp?

Reviews describe Crisp as easy to set up, polished, and fairly priced, with strong integrations and unified channels that streamline support. Makers of

NotionApps

Floot

, and

SuperCraft

praise reliable live chat for onboarding, quick human support, and in-app assistance. Users highlight helpful automations, saved replies, live translation, real-time visitor insights, and smooth Slack connectivity. Critiques note occasional account verification issues, confusing API/plugin setup, and limits with the bot and UI. Overall sentiment is very positive, especially for startups seeking an affordable, capable solution.

+29

Summarized with AI

Pros

affordable pricing (9)

customer support (11)

AI features (3)

customer messaging platform (4)

easy to use (12)

Intercom alternative (2)

real-time user activity (3)

Pros

Cons

Reviews

All Reviews

Most Informative

•1 review

Disappointing and unreliable — avoid Crisp. We trialed Crisp and had our account suspended twice within the first few days — both times without warning or clear explanation, just a vague “internal system error.” That should’ve been our sign to leave. Later, after investing time and effort into integrating Crisp as our business grew, they suddenly decided they couldn’t verify our website and blocked us from sending email campaigns — again, without any meaningful justification. As a startup, we can’t afford to waste time on flaky services. Crisp let us down.

What needs improvement

account suspension issues (1)verification problems (1)

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17 views6mo ago

minimalist phone: creating folders

•83 reviews

I have a personal experience with this tool. It helps our team in many ways: I do not have to write the same thing 1000 times. There are shortcuts, so if the answer repeats, you can save it for later use. Also, there is a Live translation in many languages. If people ask so often (and they do), you can create your FAQ site. Thanks to Crisp. And edit feature after sending an email is also TOP. You can recreate the email until will be delivered to the receiver's mailbox. And now, the AI feature? Guys, you are pretty awesome!

What's great

AI features (2)knowledge base (1)live translation (1)

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16 views2yr ago

•1 review

We have been using Crisp for several years as our main support tool, and I am extremely satisfied. The product is affordable, the chat works very well, and the tags, search, and customer data panel give us everything we need for excellent customer service. The customization possibilities take the software to another level! So far, my favorite feature has been the centralization of all channels (including WhatsApp!) in one place, but that may potentially change with the announcement of the AI-powered virtual assistant. I can't wait to test it here at the company!

What's great

affordable pricing (6)AI features (2)centralized communication (1)customization (1)

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12 views2yr ago

•1 review

What needs improvement

account suspension issues (1)verification problems (1)

Report

17 views6mo ago

minimalist phone: creating folders

•83 reviews

What's great

AI features (2)knowledge base (1)live translation (1)

Report

16 views2yr ago

•1 review

What's great

affordable pricing (6)AI features (2)centralized communication (1)customization (1)

Report

12 views2yr ago

Crisp

Give your AI customer support experience a human touch

Give your AI customer support experience a human touch

Have a question about Crisp? Ask it here and get a real answer.

Crisp Launches

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Engineering & Development

LLMs

Productivity

Marketing & Sales

Design & Creative

Social & Community

Finance

AI Agents

Trending categories

Top reviewed

Trending products

Top forum threads

Have a question about Crisp? Ask it here and get a real answer.

Crisp Launches

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