Zendesk
The #1 helpdesk software
4.0•25 reviews•3.3K followers
The #1 helpdesk software
4.0•25 reviews•3.3K followers
Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Zendesk Reviews
The community submitted 25 reviews to tell us what they like about Zendesk, what Zendesk can do better, and more.
4.0
Based on 25 reviews
Review Zendesk?
Reviewers see Zendesk as a dependable, widely used support tool that is easy to set up, works well for ticketing, knowledge bases, and cross-team workflows, and can deliver useful reporting. But the stronger theme is frustration with an aging, slow-moving product: users call out clunky UX, weak search, awkward macro management, siloed systems, limited integrations, and support that can be slow to respond. A few founders note that makers of TipTap and Zendesk Signals by Usercall found its integrations and API workable, but that does not erase broader usability complaints.
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