Wing

Wing is a subpar upstart with the worst customer service on the planet. Which is saying a lot, because At&t, I thought was the absolute bottom of the barrel but wing beats them by miles for horrible customer service.

Their customer service SUCKS, their employees are idiots, and they're liars. Not to mention $60 for new line activation. REALLY?? $60?? I thought I'd found a good provider, but I am seriously regretting my decision. Run. Run fast. Run far.

If anybody is considering switching, just don't. They try everything they can to make you switch and once you switch they don't accept the commitments they made. I switched from Verizon, I had a 1 year contract remaining with a BOGO deal, so I was paying for one phone and I was getting credit for the other phone, my monthly bill was $135. When I saw the wing add pop up on my timeline I reached out to ask if they would honor the BOGO deal and carry my contract over which would save me around $30/month. And to my surprise agent I was talking to informed me they would cover both phones, so I switched. Now I am being told they won't even though I have the screenshots of the conversation with their agent. If you are in a contract with a special deal like me do not switch!!!

DO NOT SIGN UP FOR WING! BEWARE!! I'll make this short and sweet. Signed up to try another carrier (WING), trying to be a nice guy. They tried for 7 hours over 2 days to activate my SIM on my phone, and my tablet with no luck. They blamed Verizon, so I called them and they said the devices are not locked. Went back to Wing and said, "look I tried it wont' work just refund the money and I'll be on my way". They said "NO" you don't get your money back because the phone is locked and not our fault (the phones were'n't locked. Now if you call that customer service you are a jack ass, good luck people. This is the typical bend over backwards to sign you up and then, when you try to get out for a very understandable reason such as mine, they pull out their Joker card and steal your money. Jerks.

Just switched. I had zero problems. Took much longer than the advertised 10 minutes, but looks like I'll be saving about $80 a month Vs. ATT. My boy Mikey handled the switch and was geeat customer service compared to ATT. NGL these reviews got me worried.

I really like it, been with wing for a couple months and a have no issues at all.

I switched over to Wing in the beginning of August. What they don't tell you is, you sign up, pay and THEN they send you the sim card in a few days. After getting the SIMs the process was smooth. I didn't decide to buy new phones right away because then my bill would go back to what it was with T-Mobile. Which is why I switched - to save money. Fast forward a month and we decide we need to get upgrades. I ordered 2 phones on 09/10/19. They said I would have them in 2 weeks. I called for an updated because I hadn't received any info after that. The guy I talked to said they were shipping to me that day. I wait a week, nothing. Call back and they tell me the devices were defective and they have to send them back and get new ones from the supplier. End of the month comes. Still haven't heard anything so I call again. Nobody has ever once reached out to me during any of this. My $25 sign on credit was not applied to my next bill cycle as promised back in July when I was signing up. Then tell me they will give me another $20 for the delay in my phones. Now it is October 16th. I STILL have no new phones. And they already took the first device payment out. Luckily the loan company Affirm will cancel my loan. Hopefully Wing will refund the whole amount since I never got anything. Save yourself the headache. The actual phone service is ok but it is not worth jumping through all the hoops.