UJET

Reimagining Customer Support for a Connected World

2 followers

Reimagining Customer Support for a Connected World

2 followers

UJET is reimagining customer support with leading innovation to modernize the customer service experience. With a passion for improving the customer experience, our tools offer a multichannel solution for voice, web, text and mobile app support.

Launch tags:Customer Success•Customer Communication•SaaS

Launch Team

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Hunter

UJET just launched today, with $20 mil in funding: http://facebook.com/l.php?u=http... their clients include Fitbit, Juicero and more. They are one of the top companies that I'm working with (as an advisor) and I'm psyched for them to come out of stealth and launch publicly. this video is a good representation of the product's capabilities:

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9yr ago

Casper Nap Pillow

@_jacksmith could you connect us? Neil at casper dot com

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9yr ago

Hunter

@neilparikh you got it. Intro coming over now. Casper would actually be like the perfect type of client for this product

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9yr ago

I assume this is embedded into your app. Does that mean that your app's permissions will bloat? Users will need to accept camera, microphone, video etc permissions. How do you deal with this?

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9yr ago

Threads

@tombielecki Yes, you need to have the app permissions to cover usual interactions through camera, microphone, etc. The first time a user requests a support session through the app, these permissions will be requested. Our current users love it when the multimodal interacts as they reduce the duration and complexity of the support call/chat.

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9yr ago

The app looks great and has some very neat features but it's hella expensive. Even worse, they want you to buy into a yearly contract! That's such corporate bs. It should be monthly and a discount for yearly, with NO contracts.

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9yr ago

Hunter

@erickbarron86 good point. They do actually offer monthly pricing without a year commitment. That's $49/month.

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9yr ago

lemstash

Wow, really really cool :) Always have one doubt about automatic solutions - it's non-humanity but here it seems natural ) Good luck guys)

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9yr ago

Gartner calls them CCaaS 3.0, truly reimagining how contact centers are built and operated in the cloud.

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5yr ago

Vervoe

Is this automated voice support? Do you see this as complementary to Intercom or competing?

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9yr ago

Hunter

@omermolad Competing. It's an all in one solution that companies can use, vs a mish mash Frankenstein approach of piecing together lots of different products. They also have features that I've never seen elsewhere "there are several providers in the voice and chat space. However, UJET is one of the only holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes. This makes it extremely efficient for modern contact centers with cross-skills agents and provides the freedom from piecemeal solutions."

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9yr ago

Hello Money, Goodbye Gun Stocks

Congrats on coming out of stealth! Way cooler than I ever expected. Is it US-only right now?

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9yr ago

Threads

@keywonc We are not limited to the US as we have coverage worldwide. If a particular set of countries are your focus market or user group, feel free to let us know for reconfirmation.

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9yr ago

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