Needing to provide your credit card details before even being able to try out the product with your own account is a joke. It's like being forced to buy a pair of jeans without even being able to try them on. You do get to see them on a mannequin though...
@macgregordennis@robbye91 the reason that you need to provide a credit card to try lynda.com makes more sense though; it's a content library, so you could theoretically rip all the content. with your tool you're asking someone to switch to your platform. personally I don't think it's a great decision, but I might be wrong.
@macgregordennis@robbye91 Turing email is competing with the likes of Mailbox, Outlook, Apple Mail, Gmail, Google Inbox, etc, etc. None of which charge for use, let alone require taking credit card info before even being able to use the product. What you are trying to do is charge for a web app which is extremely hard to do as most consumers have never experienced this before. Your product is a online web app and communications platform so on top of the email services mentioned above, people will draw comparisons to that of Facebook, Twitter, WhatsApp, Messenger, etc, etc. Again which don't charge, and don't ask for credit card information.
Charging for a product is definitely OK and more companies should be doing this. However you need to make sure the consumer knows the product is a fit for them, and brings value inline with the cost of the product. This is why freemium web apps like trello and dropbox work very well. Customers get to see if it works for them, decide if the product brings enough value, and then pay for even more added value. I am not saying a freemium model works for you, but I am saying people need to see the value before purchasing.
I have also noticed that the majority of your replies on this product feed are focussing on justifying the product and countering peoples comments. Asking people to expand on their opinions and give further feedback on why they said what they said will provide extremely useful information to better your service. Product hunters are the early adopters of new products and their thoughts should be treated of very, very high value. This is not a place to merely try and get hi5's and free publicity, it is a great space to learn what needs to be improved. It effectively is a great way to get user feedback from the most likely first users of your product!
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@macgregordennis you charge me more than $400 after I did what I should not - I provided my credit card details. After few months you charge me $400 although I did not use your product at all and even did not signed up for any of your plans (after product hunt campaign there wasn't even a pricing on your website!). When I logged in to turing email it asked me to setup my account so definitely it wasn't used. Now you don't respond to my e-mails.
@justintlai@playswithfood it does now work well on firefox at all, and it seems there are a few more troubles if you read the comments. I lost 3 min of my life with it and it's enought :)
via TechCrunch: http://techcrunch.com/2015/10/01...
this is a paid ($10 a month) email web app, with a lot of features that I otherwise have to use extensions for in gmail. Notable features include:
- scheduling emails
- tracking emails
- followup reminders
- "undo send"
- newsletter unsubscriber
- built in "rapportive" type sidebar
It seems very fast and I could potentially see myself using it in the future, however it's too buggy for me at the moment.
Things that I didn't like about it:
- It requires a credit card to be entered even to try it out
- I sent one test email to another of my email accounts and it ended up sending the email over 10 times. I've contacted support about it, but not heard back yet.
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@_jacksmith Actually not a web app. There is a desktop client that runs pretty slick. I am still amazed not be find an email client I like. for 10 bucks a month and a free trial, Im willing to kick the tires
Not having a 'freemium' model on an app that provides the same functionality that literally hundreds of other services already cover seems like an odd decision to make. As does the whole pricing model they have in place. As @jeremyemiller pointed out, why would a user pay an extra $10 a month for a Twitter shout out.
@julianmiller you should still try it imho. It would be quite good (very fast) if it didn't have a few bugs. - I just used a credit card with only $1 on it so I could try it out without being charged
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@_jacksmith I'm with you here. Turing feels like a beta with potential -- not ready for prime time. And we have seen a lot of good SaaS that started out with a bad landing page & no free trial. (Here's hoping they don't fall into the freemium trap!)
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