Tooltip.io

In-app messaging suite for user support on the web

2 followers

In-app messaging suite for user support on the web

2 followers

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Customer support tools

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Messaging apps

Launch tags:Web App•Messaging•Customer Communication

Launch Team

Dropbox SignSimple, secure eSignatures for the way your team works.

Promoted

Nice! Looks a bit like elevio. What integrations are you planning? PS. Your PH pop-up on the homepage is broken on my mobile browser (Chrome on Android).

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10yr ago

signalayer

Maker

@boogsau Thank you for flagging Matthew. Rolling a fix now. In terms of integrations the #1 most requested is Intercom. We're also planning on Mxpanel, KISSmetrics and Segment. I really like guys from Elevio. Our approach is slightly different, as we embrace more interactions scenarios with the user. Here are a few examples: 1) Greeting new users. Simple, but nice human touch (Example - http://bit.ly/2aL2AJL) 2) Introduce new features (Example - http://bit.ly/2aFoKYb) 3) Page specific FAQs (Example - http://bit.ly/2bf9mr6)

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10yr ago

@romanzadyrako @boogsau Where are you guys with the Mixpanel integration? Can you take triggers from Mixpanel for which users should be pushed should get a notification?

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10yr ago

signalayer

Maker

@vrungta Vikash, thanks for the question. The only true caveat that was holding us back with Mixpanel integration is that they're not really built for real time, which occasionalliy can result in delayed playback. That said we've come up with a clever solution, which is currently in works and one that should exceed expectations. We're eager to take the wraps off in due time.

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10yr ago

@romanzadyrako awesome look forward to it

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10yr ago

Looks great - quite tempted. However, I don't see the two way messaging... seems like we can create messages, even contextual help tips, but what if a customer has a question in response to a message?

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10yr ago

signalayer

Maker

@batsirai_chada Thank you Batsirai. Valid point. The use case we had in mind is eliminating those 50% of customer support tickets that usually deal with repetitive user questions about product functionality, i.e. What does LTV mean? or How do I add a team member? so you can answer them in-app as they arise in context of the page or task at hand. Here's an example of what I'm talking about - http://bit.ly/2bf9mr6

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10yr ago

@romanzadyrako Totally agree. So for your intercom integration - do you see providing an option to end users to contact support if the tooltip didn't supply the right answer. B e also great if we could then see which tooltips resulted in tickets... so we could improve those tooltips?

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10yr ago

Really like your UX, extremelly simple to use! Is ot possible to get metrics, such as where are users having more problems, or when do they leave my website? This is a simple but powerful tool, can ser how it can help me with user retention, congratulations!

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10yr ago

signalayer

Maker

@carlosleisantos Thank you Carlos. That's the goal. Each in-app message has tracker, and we're working on unifying this data in a meaningful way to show you where users struggle and where you can intervene with a help message to get them over the hurdle.

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10yr ago

Awesome work on this! I'm curious where you see this product going. Are you able to customize the messages based on who they are or where they came from? Love the design too! :)

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10yr ago

signalayer

Maker

@apitt24 Thank you Adam. This is exactly our line of thinking, the next steps is introducing advanced customer segmentation to help reach the right person at the right time with further automation on this front

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10yr ago

@romanzadyrako that's awesome! Thanks Roman.

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10yr ago

Ridy

Hey @romanzadyrako so two questions: 1) can I use it for Apps? Are you going to build a solution for this market as well? 2) can you share any interesting case study how it really helped your customer? Thanks and congrats with the launch!

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10yr ago

signalayer

Maker

@agabisov Thanks Andrey. We're web first at the moment, an SDK for native mobile apps is coming later this year. A couple of good use cases - SchooTime who is using Tooltip to onboard new users and Cleanify who is using it to help cleaning firms work with the Dashboard. Here are a few examples for applying Tooltip in web apps: 1) Greeting new users. Simple, but nice human touch (Example - http://bit.ly/2aL2AJL) 2) Introduce new features (Example - http://bit.ly/2aFoKYb) 3) Page specific FAQs (Example - http://bit.ly/2bf9mr6)

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10yr ago

Collection.xyz

Great video! How long does it take for me to integrate tooltip to my saas app? Thinking of using it first for one of our products for FAQ on integrations.

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10yr ago

signalayer

Maker

@spenceryang Thank you Spencer. It's literally a copy'n'paste installation. Exactly as you would with Google Analytics

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10yr ago

ArtSquare

So Intercom for tutorials? Alright - good for agile startups to plug & play with components like this, shave a week off that release date at least.

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10yr ago

signalayer

Maker

@elizabethhunker Thank you Elizabeth. In fact quite a few customers come from using Intercom and we're building an integration service to provide flexible messaging from Tooltip.io based on user states and actions tracked by Intercom.

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10yr ago

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