SupportBell

Get Intercom ratings & metrics in Slack

3 followers

Get Intercom ratings & metrics in Slack

3 followers

🔔 Get notified about Intercom Conversation Ratings in Slack ⏩ Respond immediately to customers that're unhappy with your support. 💬Enable collaboration for your Support Team right in Slack.

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Launch tags:Productivity•Messaging•Developer Tools

Launch Team

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SupportBell

Maker

Hey Product Hunters! 👋 My name is Felix, Cofounder of RewardNation, and a No Code Fellow at OnDeck. SupportBell will be the first ever project I'm sharing with the Product Hunt community. Super excited! SupportBell is a personal build-in public challenge where I challenged myself to build and launch a micro SAAS with No Code (Softr & Bubble) in 5 days. 🚀 👉 "SupportBell allows you to receive Slack notifications about Intercom Conversation Ratings." Why did I create SupportBell? I work almost completely within Slack, and while setting up Intercom for my startup, RewardNation, I wanted an easy way to receive all my Intercom notifications within Slack. To my surprise, Intercom's native Slack app only works for chatting with Users, and doesn't allow for sending Ratings, Metrics, Reports, or any other important information digest into Slack. SupportBell was created to solve this exact issue! How does SupportBell work? 🔗 Connect your Intercom and Slack Workspaces to SupportBell. 🔔 Each time a User chats with you on Intercom, if they leave a Rating, you'll be notified instantly in Slack. ⏩ The notification has a link to the specific Intercom Conversation so you can respond immediately if you need to. 💬 Your Support Team can collaborate and discuss issues directly within Slack itself. Who is this for? Anyone working in Support who wants to empower their team or themselves to be better informed about their Support performance! Intercom Conversation Ratings are typically buried within Intercom and don't get noticed. Bring that data to the forefront to help your team improve! 🔊 Coming Soon: It's a simple product, perfect for shipping in 5 days, but there's many other notification sets and filters that I'd like to implement in future. Get weekly reports, individual agent performance, SLA notifications, all in Slack to empower your Support Team! You can try SupportBell out at https://www.supportbell.io. If you have any feedback or suggestions to take this project forward, please do share! 🥰 Cheers!

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5yr ago

LLC Toolkit

Congrats on the launch! Looking forward to test this integration during the weekend!

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5yr ago

@felixtanhm 💜 this is built around the slack plugin + congrats on the first launch ! might be in the pipeline but wondered if any plans to add a dash in your bubble app w/ metrics, etc for team visibility?

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5yr ago

SupportBell

Maker

@christianagraves Of course! Intending to send your Intercom metrics straight to slack as well!

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5yr ago

SupportBell

Maker

@eugenehp Thanks a bunch Eugene!

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5yr ago

Softr

@felixtanhm this is fantastic, in 5 days!!! Congrats on the launch and much success going forward! :) Love for Softr to be part of the bigger vision.

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5yr ago

Quick Intro

This is such a well thought of product. Quick question, can it be configured in a way that I can get updates from different intercom accounts in the same slack channel?

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5yr ago

SupportBell

Maker

@sauravarya Thanks Saurav! Sounds like a great suggestion, will definitely add this to the roadmap!

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5yr ago

Async & good for remote teams who are using slack. This product solves it. Congratulations on the launch! 👏💯

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5yr ago

SupportBell

Maker

@fajarsiddiq Thanks for the kind words Fajar! Lots to learn from you!

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5yr ago

Congratulations on the launch! This fills a real need, amazing concept and execution! Can't wait to try it out!

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5yr ago

SupportBell

Maker

@nina_ledid Thank you Nina!

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5yr ago

Layerup

I absolutely love the sophistication in the product. Way to go Felix! I'd recommend checking out Digital Brain by @kesava_kirupa_dinakaran as well. There might be synergies there:)

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5yr ago

SupportBell

Maker

@arnavbathla Wow Arnav you really give the best recs :) @kesava_kirupa_dinakaran Digital brain looks amazing! Would love to chat and see how your journey has been since your launch!

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5yr ago