SkipFlag

SkipFlag organizes communication

5 followers

SkipFlag organizes communication

5 followers

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Team collaboration software

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Knowledge base software

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Business intelligence software

We're building the first knowledge graph for the enterprise. SkipFlag organizes communication into an intelligent knowledge base that answers questions for you.

Launch tags:Notes•Customer Communication

Launch Team

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SkipFlag

Maker

Thanks for hunting us Chris! SkipFlag uses your existing conversations, support tickets, and other communication to automatically build and update an enterprise knowledge base. It understands the people, topics, and facts within your company to autonomously answer questions. We're in the process of Slack app store approval, but contact us if you'd like a demo or want to get started using SkipFlag Enterprise with Jira, Zendesk or ServiceNow Key features: - Automatically organizes your all your documentation and messages by topic. - Instantly resolves issues and questions on JIRA, Zendesk, and Slack. - When unsure of the best answer to a question, SkipFlag's network intelligence quickly and intelligently routes your request to the right person. - SkipFlag uses deep learning to automatically detect, link and understand internal jargon, turning unstructured data that lies dormant within your email & messaging into a powerful database of facts and relationships. - SkipFlag detects meaningful exchanges in your organization within Slack, Github, and other systems and summarizes them as conversation cards. We hadn't planned on this being posted yet, so anyone who signs up a Slack team today will go on our waitlist until we go through the Slack app directory approval process. People who sign up via Product Hunt now will be bumped up higher in the waitlist when we launch. While you wait, our system will be working in the background to build a custom knowledge graph for your Slack team based on messages from your public Slack channels.

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8yr ago

Raycast

Hunter

@peteskomoroch excited to see all the progress! Can you speak to any results or outcomes your initial users have experienced? Oh, and where does the name come from?

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8yr ago

SkipFlag

Maker

@chrismessina thanks! We're working with early alpha customers to analyze the impact on their internal service desks and team productivity. SkipFlag can reduce support ticket volume significantly by auto-answering support questions, even when phrased in different ways. We'll update the site with more details when customers are ready to share numbers. The a-ha moment often comes when they search for internal topics or jargon and SkipFlag auto-organizes a knowledge page around the topic. Regarding the name, a skip flag is an obscure computer science term that had few google results and I had bought the domain name for :) "skip flag (n.): The thirty-fifth bit of a channel command word which suppresses the transfer of data to main storage." Basically it is a flag which causes something to not be written to memory. It's a bit of an inside joke, because our mission is to collect, understand and organize all workplace knowledge.

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8yr ago

twine

Congrats on launching @peteskomoroch, good luck and Godspeed!

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8yr ago

SkipFlag

Maker

@ross thanks Ross! we're overdue to catch up

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8yr ago

This is very interesting! Can I possibly get my hands on it? Didn't seem to have the option to access immediately!

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8yr ago

SkipFlag

Maker

@shahab_21 Thanks! Signing up via Slack OAuth will put you on the waitlist while we prep with Slack to let in more teams, let me know your team name and I'll keep an eye on it.

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8yr ago

@peteskomoroch Hey Peter, Thanks for the response. Is there a way to get access without connecting Slack? Wanted to see how it works and understand it better before releasing anything to our team on Slack.

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8yr ago

SkipFlag

Maker

@shahab_21 The free plan is currently Slack only, for the Enterprise plans we offer deeper integrations to Confluence, Zendesk, Email, etc. It builds a custom knowledge base from your communication and documents, so we currently require you to link at least one data source.

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8yr ago

SkipFlag is tackling one of the most challenging questions for an organization: What do we know, and who knows it. @peteskomoroch @sam_shah

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8yr ago

Write Invisible

This is an incredibly interesting project, even if I am not certain if I entirely understand what it is supposed to do. I hope my comment is helpful. I once ran a small membership site and went through all the emails, support requests and other information. It was a useful and important exercise, and I was able to identify important themes and issues that were arising and important to uses. The workflow was 1. collect data 2. understand information 3. make changes to the app and processes. Not rocket science, but it took time (even it was enjoyable). This app updates a knowledge base which is great, but the superpower for such an app might be to recognise patterns to improve product and processes.

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8yr ago

SkipFlag

Maker

@ebrahimkhalil This is definitely something we've observed as well. We're focusing initially on internal support and sales use cases, but are hearing a lot of demand for product insights as well. At LinkedIn we had a tool called FBtrends that the product team would use to pick up patterns in user feedback like this and prioritize product feature changes based on patterns.

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8yr ago

What Will Trend

Wow! This has big potential. Is there a free trial for enterprise clients to experiment with linking Jira/confluence/zendesk?

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8yr ago

SkipFlag

Maker

@swetzequity happy to discuss a pilot, request a demo via the site or email me at pete@skipflag.com

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8yr ago

Any chance of integrating with Intercom?

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8yr ago

SkipFlag

Maker

@johncschuster definitely, shoot me an email at pete@skipflag.com and we can follow up. The intesection of sales and customer support for a single view of all historical customer interactions is appealing if you use Intercom for both: https://www.intercom.com/custome...

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8yr ago

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