Plain

Name: Plain
Rating: 5.0 (5 reviews)

Provide customer support as polished as your product

5.0•5 reviews•

325 followers

Provide customer support as polished as your product

5.0•5 reviews•

325 followers

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Project management software

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Team collaboration software

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Customer support tools

Plain is a customer support platform for modern tools. Let users reach you from anywhere in your product, in any format. View product interactions and messages in a single timeline, and get real-time information from your own systems right at your fingertips.

Free Options

Launch tags:Customer Success•API•Developer Tools

Launch Team

LM-Kit OneThe Private AI Application Server

Promoted

Really excited about this product! This product will be so useful for scaling support. Congrats on the launch!

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4yr ago

Plain

Maker

Thanks so much @kathleen_loughlin_estreich !

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4yr ago

Serverless Stack

About time somebody built a modern alternative to that orange support tool that everybody is stuck with. I won't name it directly here. Okay it is HubSpot. Plain is based on the idea of having a single conversation thread with a customer, instead of multiple tickets all over the place. This means that Plain can be a central place for all your customer interactions. Combine that with an extensible, API-first approach; and you get the peace of mind that you'll be able to rely on it as you grow. Also, they've got a great domain!

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4yr ago

Plain

Maker

Thanks so much @jayair ! We're really grateful to have you as customers - can't wait to grow Plain with you!

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4yr ago

We’ve been working with Plain as we build out our customer service experience at Standards. Plain is beautifully built, documented, and the team is a pleasure to work with. They have been able to help us implement and even build new features that we needed at rapid pace. We can't wait to see how Plain evolves as we onboard out waitlist!

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4yr ago

Plain

Maker

Thank you @standards_site !! We're so excited to have you as customers!

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4yr ago

Serverless SFTP

18 months ago, I spoke to every support platform you could find, from every "vetted" list on the internet. None of them are built from the ground up to support B2B SaaS companies - especially dev tools companies. Most of the platforms out there gravitate to consumer because of the number of agents...and none of them are built API-first. I found Plain because someone sent me their website as a model of what our new redesign could look like. Then it hit me...Plain was what I was looking for. Working with Simon, Matt and the entire team has been incredible. The product does "just" what you need it, and it doesn't try to be a data hog like the HubSpots and Salesforce's of the world. Stedi has been a customer from the beginning, and I am excited they let me invest alongside an amazing group of VCs and Angels.

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4yr ago

Plain

Maker

@dakanter Thank you. We're thrilled to have you both as a customer and investor, we honestly couldn't imagine a better partner - you've affected our trajectory in more ways than I can count!

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4yr ago

Plain is such an awesome idea and product. Every company I’ve worked for has had unique needs that have never quite been met by whatever support tool they’re using, especially as that tool (or the customer conversations facilitated by it) becomes relevant to more folks in the business. I can’t think of another product out there today that handles the key pieces so well whilst not imposing limits or trying to be a “kitchen sink”. Rooting for y’all 💯

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4yr ago

Plain

Maker

@_ctfd_uk Thank you so much Craig!

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4yr ago

Yass! Having seen the impact of bad CS tooling first hand, this looks like a godsend. Take my money!

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4yr ago

Plain

Maker

Thank you @jonnyburch !!

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4yr ago

Game changer for CS. We've been using Plain with @standards_site and couldn't be happier!

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4yr ago

Plain

Maker

Thank you @hamishsmyth !

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4yr ago

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5.0

Based on 5 reviews

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