@rrhoover we want Messenger to become the best place for people to not only communicate with their friends and loved ones, but also with businesses (who likes calling or emailing businesses anyway?!). There are two types of interactions we're trying to cover, the threads with brands you care about and you want to have a "relationship" with, and intents that need to be fulfilled — for which it doesn't really matter who/how it's done as long as it's done well. M is aimed at covering the second use case. We think we may be uniquely positioned to solve that hard problem, so we're going to try!
@davidmarcus Congrats on the launch! Really excited about this. Especially the opportunity for Messenger to capture intent-driven activity.
fyi: wrote a TC article about that very subject (intent vs passive activity) and how you guys are like you said in a unique position to solve that hard problem: techcrunch.com/2015/08/11/its-operating-systems-vs-messaging-apps-in-the-battle-for-techs-next-frontier/
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@rrhoover Tried to get on Magic but they want 3k to start and $100/hr. Have you heard any feedback on efficacy?
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M is a logical step towards a contextual operating system. Today, the shoe purchase card is surfaced because you asked for it. Tomorrow is will be surfaced because the system knows you and your context.
Companies need to stop building apps and start building APIs.
This has to be where Wunderlist and other task managers are going. Curious if FB will really be able to get there first.
This was previously known as Moneypenny, yes?
This is really cool! Could you talk a little bit about the human supervision aspect of this? Do you envision it one day being fully AI? It feels like a dash of human can make such a huge difference in a service like this, so I'm curious to know philosophically how you look at this issue, in terms of scale, etc.
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