Reviewers mostly see Loom as a fast, intuitive way to replace meetings with short videos for feedback, demos, onboarding, bug reports, and customer updates. The strongest praise is for how easy it is to record, share a link, and keep async communication clear, especially across remote teams and time zones. Still, a smaller but notable group says the product has become pricier, the editing tools remain basic, and reliability can slip, with complaints about extension bugs, slow uploads, weak video quality, file management issues, and lag on some Macs.

+157

Summarized with AI

Pros

asynchronous communication (46)

screen and webcam recording (42)

video sharing (35)

time-saving (33)

remote collaboration (25)

user-friendly interface (25)

educational content creation (9)

video editing (8)

customer support (5)

fast performance (5)

Cons

video quality (4)

chrome extension issues (3)

limited free version (3)

video editing (3)

expensive pricing (2)

Pros

Cons

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Reviews

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Founder Reviews (101)

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Other Reviews (58)

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used Loom to build Recall

•17 reviews

Loom was a game-changer for us when working with multiple agencies spread across different timezones during our projects. Instead of scheduling endless calls or juggling calendars, we recorded clear, concise video updates and walkthroughs that agencies could watch on their own time. This asynchronous communication saved everyone hours and kept feedback loops moving smoothly. Using Loom allowed us to explain design decisions, demonstrate workflows, and highlight key points visually—something that’s often lost in emails or chat messages. If you’re managing cross-timezone teams or external partners, Loom is an essential tool to keep communication transparent and efficient without the headache of constant live meetings. (I also love that you get notified when someone watches your video so you have full transparency into how things are moving)

What's great

time-saving (33)remote collaboration (25)screen and webcam recording (42)asynchronous communication (46)video sharing (35)

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95 views9mo ago

Stackfix

•7 reviews

Enjoyable to use, allowing you to record and share videos quickly. Some negatives for Loom to improve (as of 4 Nov 2024): - Not 4k by default - No ability to download the separate parts of a recording. E.g., the main webcam video, the screen video. This makes Loom less flexible for people recording videos to edit. - Automatically sets my video quality to a lower resolution (despite a 4k screen) - Online editing can be slow and cumbersome

What's great

screen and webcam recording (42)video sharing (35)

What needs improvement

video editing (3)video quality (4)

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75 views1yr ago

TransferChain

•5 reviews

I'm a customer success manager. I usually use Loom for taking quick demonstration videos of our product and sending them to the customers. I love about I don't need to download the videos to my local, its stores them into the cloud. It would be great if they extend the free user video duration limit to 10 minutes from 5 minutes

What's great

screen and webcam recording (42)video sharing (35)

What needs improvement

limited free version (3)

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18 views3yr ago

•22 reviews

What's great

fast performance (5)user-friendly interface (25)time-saving (33)screen and webcam recording (42)asynchronous communication (46)video sharing (35)

Loom replaced about half my meetings. Instead of booking 30 minutes to walk someone through a bug or a design change, I hit record, click through it, and paste the link.

They watch on 1.5x when it suits them, drop a comment on the exact frame, and we're done.

The time-zone tax just disappears.

What needs improvement

expensive pricing (2)limited free version (3)video editing (3)video quality (4)

Pricing has crept up since the Atlassian acquisition and the gap between free and Business is wider than it used to be. Solo founders and small teams feel that.

In-app editing is still basic. Trimming works but anything beyond that moving sections around, cleaning up filler words, tightening pauses sends me back into Descript or CapCut, which defeats the point of recording in Loom in the first place.

Mobile playback can stutter on longer videos over patchy connections. Worth a pass.

vs Alternatives

CleanShot

Vidyard

Tried Vidyard and CleanShot X's recording mode. Vidyard is fine but the free tier is tight and the player feels heavier.

CleanShot is brilliant for stills and short clips but isn't built for the share-and-comment workflow Loom nails. Stuck with Loom because the share-link experience is still the best in this category.

Ratings

Ease of use

Reliability

Value for money

Customization

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10 views7d ago

•2 reviews

What's great

screen and webcam recording (42)asynchronous communication (46)

Easily record and share videos : Yes it's true.
But...

What needs improvement

expensive pricing (2)limited free version (3)video quality (4)better file management (1)

Atlassian acquired Loom... There were already plenty of issues (unreliable file management, constantly increasing prices, app disconnections), and especially considering the price, I can no longer recommend Loom as I did a few years ago. The shift to AI was an opportunity to add even more fees. I believe we can find better alternatives than this product, which is now a shadow of its former self.

Ratings

Ease of use

Reliability

Value for money

Customization

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99 views5mo ago

•2 reviews

Loom has saved my butt on multiple occasions since I started working remotely during the pandemic. Where your coworker could come to your desk to show you how to use a platform or where to find X thing and vice versa, remote work makes it harder to knowledge share. Loom solves this problem. I've also used it to learn new platforms on my own (love it when companies Loom record their onboarding process!). I use Loom fairly often in my work.

What's great

remote collaboration (25)asynchronous communication (46)

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10 views3yr ago

•5 reviews

Joined a product team with at the same time new developers who didn't know the app and an app with a lot of bugs :( Loom helped us a lot ! The ability to leave a short video to show, exactly in what conditions, at which step the bug occurs was life changing. No need to write a long and complex text to explain

What's great

screen and webcam recording (42)asynchronous communication (46)

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8 views3yr ago

•10 reviews

I find Loom helpful for quick demos shared with my team. I record tutorials at the start of new features. I personally trim recordings before distribution. Occasionally upload speeds slow during large captures. Still it saves me from writing lengthy instructions. I recommend it to creative teams.

•1 review

Loom has become my go-to tool for recording videos effortlessly. Whether I'm on my desktop, mobile, or using the Chrome extension, it’s incredibly easy to capture my screen and camera. Sharing the video is just a few clicks away with a simple link.

What's great

screen and webcam recording (42)video sharing (35)

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6 views2yr ago

Loom

Easily record and share videos

Easily record and share videos

Loom Reviews

The community submitted 159 reviews to tell us what they like about Loom, what Loom can do better, and more.

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vs Alternatives

What's great

Easily record and share videos : Yes it's true. But...

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Easily record and share videos : Yes it's true.
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