Learnd

Learnd

Reduce customer support with a personalized knowledge base

1.0•1 review•

7 followers

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Educate users without repeating yourself over and over in live-chat. People don't like to navigate in helpcenters for hours, so give them answers immediately. Designed for SAAS who want to reduce time spent on customer support, increase retention and MRR.
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Launch tags:Web App•User Experience•Customer Communication
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What do you think? …

Arnaud Belinga
Breakcold
Maker
Hi everyone! 😄 I am really happy to show you what we've built with @matteolefloch for the past weeks. With our first SAAS, we really had trouble educating our users. People don't like to navigate in a knowledge base and we were repeating ourselves in the live-chat 80% of the time 😪 So we came up with an internal tool to display the right knowledge base articles to customers depending on where they are on your website/web app. You can also integrate articles anywhere with our pre-made buttons. You can use Learnd with or without a live-chat thanks to our widget and sidebar modes. We are offering a lifetime deal, so make sure to check it out once in the app! I hope that you'll create unique & unforgettable knowledge bases for your customers! In the meantime, we'll be around all day to answer your questions :) Would love to hear your feedback! I document our journey on my twitter: https://twitter.com/ArnaudBelingaCX Love ❤️
Pierre Kraus
Love the UI, it looks very intuitive. Congrats on the launch!
Arnaud Belinga
Breakcold
Maker
@pierre_kraus Thank you Pierre, we try our best to make it as intuitive as possible! Especially with a product with few features at the moment, it's really important. Open to feedback to improve it even more! :)
Pierre Kraus
@arnaud_belinga1 I think it's key to have few features that works well and are easy to use instead of a lot of them with an average UI and some bugs. Well done!
Arnaud Belinga
Breakcold
Maker
@pierre_kraus Thanks for the support :)
Abhi S
Have been looking for a better solution for help docs/knowledge base for a while. Existing stuff from quite large players in the market are super sub standard. This looks very cool and I think it'll solve a major pain point. Will give it a try. Nice work!
Arnaud Belinga
Breakcold
Maker
@awbcer Thanks Abhi for your comment, we believe there is room in the market for a new solution like ours. Looking forward for your feedback on the product :D
Juliette Sussan
Great team! Your knowledge base UI is amazing and refreshing compare to Zendesk and Freshdesk that are getting old. I really like the fact that you can show articles contextually! Your admin section is great, felt like notion. Would be nice to have a live-chat or ticketing system though
MLF
Breakcold
Maker
@juliette_sussan Thanks for you feedback ! By the way, we a currently working on live-chat feature, It's coming soon !
Marco Asl
Good idea and good team, looking promising!
Arnaud Belinga
Breakcold
Maker
@marcoasl Thank you Marco!
Andrew Gazdecki
Acquire.com
Congrats the the launch!
Arnaud Belinga
Breakcold
Maker
@andrewgazdecki Thank you Andrew! Love what you're doing with MicroAcquire, keep up the good work :)
Nathalie Nuñez
Muy bueno! Gracias
Arnaud Belinga
Breakcold
Maker
@nathalie_nunez De Nada :)
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