Learnd

Reduce customer support with a personalized knowledge base

1.0•1 review•

7 followers

Reduce customer support with a personalized knowledge base

1.0•1 review•

7 followers

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Knowledge base software

Educate users without repeating yourself over and over in live-chat. People don't like to navigate in helpcenters for hours, so give them answers immediately. Designed for SAAS who want to reduce time spent on customer support, increase retention and MRR.

Free Options

Launch tags:Web App•User Experience•Customer Communication

Launch Team

Wispr Flow: Dictation That Works EverywhereStop typing. Start speaking. 4x faster.

Promoted

Great team! Your knowledge base UI is amazing and refreshing compare to Zendesk and Freshdesk that are getting old. I really like the fact that you can show articles contextually! Your admin section is great, felt like notion. Would be nice to have a live-chat or ticketing system though

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5yr ago

Breakcold

Maker

@juliette_sussan Thanks for you feedback ! By the way, we a currently working on live-chat feature, It's coming soon !

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5yr ago

Breakcold

Maker

Hi everyone! 😄 I am really happy to show you what we've built with @matteolefloch for the past weeks. With our first SAAS, we really had trouble educating our users. People don't like to navigate in a knowledge base and we were repeating ourselves in the live-chat 80% of the time 😪 So we came up with an internal tool to display the right knowledge base articles to customers depending on where they are on your website/web app. You can also integrate articles anywhere with our pre-made buttons. You can use Learnd with or without a live-chat thanks to our widget and sidebar modes. We are offering a lifetime deal, so make sure to check it out once in the app! I hope that you'll create unique & unforgettable knowledge bases for your customers! In the meantime, we'll be around all day to answer your questions :) Would love to hear your feedback! I document our journey on my twitter: https://twitter.com/ArnaudBelingaCX Love ❤️

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5yr ago

This makes me think of a simple Airbnb feature which I really love as a host; when folks ask me questions in their messenger whose answers are in my check-in instructions (e.g. "what is the code" or "how do I get in") this bot automatically sends a link to the check in instructions with no action from me. Has definitely saved me from being inattentive and having unhappy guests just because they don't read the instructions. Would love for our support team to be equipped with that kind of functionality and this seems like it's headed that way.

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5yr ago

Breakcold

Maker

@dnilasor Really interesting Rosalind, thank you very much for your valuable comment, I will check Airbnb's feature right now! We are indeed going toward that way, we call it predictive customer support!

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5yr ago

Cosmos Video

Have been looking for a better solution for help docs/knowledge base for a while. Existing stuff from quite large players in the market are super sub standard. This looks very cool and I think it'll solve a major pain point. Will give it a try. Nice work!

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5yr ago

Breakcold

Maker

@awbcer Thanks Abhi for your comment, we believe there is room in the market for a new solution like ours. Looking forward for your feedback on the product :D

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5yr ago

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5yr ago

Breakcold

Maker

@jasmeet_kour Thanks for you support !

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5yr ago

KaraboAI

I tried it and looking forward to see what it can do, we have a SaaS product and being able to share our knowledge info where the user is at has always been a challenge, of course people do not always click on the documentation button. Well done on the launch.

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5yr ago

Breakcold

Maker

@berthakgokong Thank you Bertha for your comment! Indeed, it was a recurring problem for us too, this is why we came up with Learnd. Looking forward to have feedback from you!

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5yr ago

OMG ! That's an amazing product. It is so helpful and useful. Great job guys, you have my vote, keep up !

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5yr ago

Breakcold

Maker

@hana_ldh Thanks for the support Hana! We'll try our best 💪

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5yr ago

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1.0

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