Isara - Understanding Humans At Scale
Understanding humans at scale
10 followers
Understanding humans at scale
10 followers
Isara is an AI-powered analytics platform for customer support teams. It analyzes every conversation to surface key issues, track satisfaction, and suggest improvements—helping teams resolve problems faster, spot upsell opportunities, and improve documentation
One of the biggest challenges support leaders face is making agent training relevant, timely, and personalized. Traditional training programs are often generic and disconnected from the reality of daily support conversations.
With Isara’s new Agent Training Recommendations, you no longer need to guess where your team needs coaching. Isara analyses every customer interaction, detects patterns in missed opportunities or recurring friction, and translates them into concrete, personalized training suggestions for each agent.
This helps managers move away from broad, one-size-fits-all training and instead build continuous, conversation-driven coaching programs. The result: faster skill development, better customer outcomes, and a stronger, more confident support team.
🚀 Big news: we just launched Pulse.
Most support teams only learn about critical issues after they escalate. By then, a customer’s patience has run out, and the damage has already been done.
That is why we built Isara Pulse — a live dashboard that gives support and success leaders real-time early warning signals from every customer conversation.
Pulse continuously scans active tickets and chats, identifying when a conversation starts to show signs of tension, urgency, or potential escalation. It gives your team a clear view of what matters most right now — before issues spiral.
Instead of sifting through hundreds of conversations, Pulse prioritizes the ones that require immediate attention. Support leads can focus on what truly needs intervention, while managers gain visibility into patterns that predict trouble ahead.
Early users have seen a 10% reduction in escalations after adopting Pulse. They caught issues earlier, intervened faster, and turned potential crises into opportunities to build trust.
With Pulse, you can:
• Detect escalation risks in real time.
• See which conversations need urgent attention.
• Understand emerging trends that drive repeated issues.
• Coordinate responses between support and success before the customer reaches a breaking point.
This is not another dashboard of metrics. It is an early detection system designed for proactive support.
👉 Discover Pulse: isara.ai/pulse
Support and Success teams live in Zendesk every day, but most leadership decisions still rely on spreadsheets, slide decks, and a few cherry picked tickets.
The new Isara integration for Zendesk connects directly to your workspace and turns raw conversations into live signals on churn risk, customer frustration, product gaps, and documentation issues. No engineering project. No change to agent workflows.
You connect Zendesk. Isara reads the conversations you already have and surfaces the patterns your dashboards usually hide.
What you can do with Isara and Zendesk together:
See Areas of Concern across all tickets in real time
Track frustration and temperature trends at account level
Spot early churn risk from repeated complaints or mentions of competitors
Find knowledge gaps where customers get stuck again and again
Feed clear insight into Customer Success playbooks and product roadmaps
Run compliance audits on support conversations when your industry requires it
Isara is built for leaders, not just analysts. You get opinionated views that answer questions such as:
Which accounts need proactive outreach this week
Which issues create the most friction for high value customers
Where a fix in product or documentation would remove the most tickets
Setup is simple:
Start a free trial of Isara
Connect your Zendesk instance and choose the brands or groups you want to analyse
Let Isara ingest recent conversations and start tagging topics, risk, and sentiment
Explore prebuilt views for churn risk, product issues, and customer frustration
If you are a Head of Support, Head of Success, or a founder who wants fewer surprises at renewal time, this integration gives you a clearer line from what customers say in Zendesk to the decisions you make on roadmap and account strategy.
We would love your feedback, especially from teams already deep in Zendesk who have tried to solve this with their own exports or dashboards.
Today we are launching Churn Insights.
B2B churn rarely begins at renewal. It begins earlier in everyday conversations: budget pressure, contract questions, payment friction, slipping satisfaction, and early downgrade intent.
Isara now surfaces these as daily churn signals so Support, Success, and Product can act with shared context, not assumptions.
I would love feedback on two things:
What is the earliest churn signal you trust enough to trigger action?
What should we detect next to make this even more useful?