Isara - Understanding Humans At Scale
Understanding humans at scale
10 followers
Understanding humans at scale
10 followers
Isara is an AI-powered analytics platform for customer support teams. It analyzes every conversation to surface key issues, track satisfaction, and suggest improvements—helping teams resolve problems faster, spot upsell opportunities, and improve documentation
🚀 We built Isara to give customer support leaders superpowers.
No more sifting through endless tickets—just instant clarity on what your customers need, where your team can improve, and how to prevent the next escalation before it happens.
Now live on Intercom.
Explore Isara here: https://www.intercom.com/app-store/?app_package_code=tappa-insights&category=analytics
Can’t wait to see what you do with it! 🙌
Freshdesk users, this one's for you.
Isara is now on the Freshdesk marketplace. If your team runs customer support through Freshdesk, you can now connect it to Isara in minutes and get independent visibility into what is actually happening in your conversations.
Not just what your dashboards show. Not just what your CSAT scores capture. What is genuinely happening, conversation by conversation, at scale.
That means spotting frustration before it escalates, surfacing recurring issues your team keeps patching instead of fixing, and understanding whether your AI agent is actually resolving problems or just closing tickets. It also means having something that complements your support platform: an independent view that adds a second layer of confidence to the data you already have.
The integration requires no code changes and no configuration. You connect, and insights start surfacing almost immediately.
If you are running support on Freshdesk and want to go deeper than built-in reporting, Isara gives you that layer. One that answers to you, and works alongside the tools you already trust.
Find us on the Freshdesk marketplace and try it free.
Link to Isara: https://www.freshworks.com/apps/isara_2/
What are you currently using to monitor AI performance in your support stack? We would genuinely like to know.
Hey Product Hunt!
We built Agent Intelligence because we kept hearing the same thing from support leaders: their AI agent dashboards looked great, but they had no idea what was actually happening inside the conversations.
The structural problem is that most platforms report on their own performance. A hallucination that does not generate a complaint never surfaces. A policy inconsistency that repeats across fifty conversations produces no alert. The system grades its own homework.
Agent Intelligence sits outside that loop. It connects to your helpdesk via read-only API and evaluates every conversation independently, human and AI, against the same five dimensions: knowledge, interpersonal, sensitivity, resolution, and relationship. No code changes, no workflow disruption.
The metric we hear resonates most with teams is correction rate: how often human agents are reversing or amending AI responses.
Most platforms do not surface this because corrections are logged as separate interactions, disconnected from the original AI response. By the time the pattern is visible, it has already accumulated across hundreds of conversations.
If you are running an AI agent in a support or compliance-heavy environment and you cannot currently answer what your correction rate is, that number is not zero.
Happy to answer questions below.
What if your next product idea was already buried in a support ticket?
Isara now analyzes real customer conversations and turns them into product recommendations — so support leaders can help shape the roadmap, not just react to it.
Your helpdesk is talking. Now it can be heard.
👉 isara.ai
Isara Joins the HubSpot App Partner Program — Unlock Real-Time Insights from Your Inbox
We’re excited to share that Isara has officially joined the HubSpot App Partner Program.
With this new partnership, Isara is now available as an app integration that connects directly to your HubSpot inbox—bringing real-time, AI-powered insights to your Support and Success teams, without the need for manual analysis or complex reporting.
The conversations your teams have every day with customers contain critical signals: frustration, confusion, missing documentation, product gaps, and churn risk. But most of those signals go undetected. They live in unstructured text, siloed across tickets, threads, and inboxes.
By connecting Isara to your HubSpot workspace, you can now analyze every conversation in real time—at scale. Our proprietary machine learning and large language models surface insights that help you spot early warning signs, fix issues faster, and support your team with data that actually reflects what customers are saying.
What does this mean for you?
• Customer Support Leaders can spot rising frustration and intervene before issues escalate.
• Customer Success Managers can see which accounts are at risk based on what’s said in support.
• Operations and Product teams can identify documentation gaps and usability issues directly from conversation trends.
Joining the App Partner Program ensures that Isara is discoverable and accessible from the HubSpot App Marketplace, where users can self-serve the integration and start a 30-day free trial immediately. There’s no setup delay, no code required. Just connect, and start seeing your conversations differently.
HubSpot remains the system of record for countless growing businesses—and now, with Isara integrated, those businesses can turn their customer conversations into a live feedback loop for improvement, performance, and retention.
Isara on HubSpot
We’re proud to partner with HubSpot and help close the gap between frontline interactions and strategic insight.
Big update: Isara now connects directly with Jira.
You can push any anomaly, AI recommendation, or insight straight into Jira, instantly turning findings into actionable tasks.
No more screenshots, Slack threads, or copy-paste between teams. When you uncover something that matters, it’s one click to turn it into a Jira issue, complete with conversation context and AI-powered recommendations.
What type of signal would you send first — a bug report, documentation gap, or a product improvement?
Big update: Isara now connects directly with Jira.
You can push any anomaly, AI recommendation, or insight straight into Jira, instantly turning findings into actionable tasks.
No more screenshots, Slack threads, or copy-paste between teams. When you uncover something that matters, it’s one click to turn it into a Jira issue, complete with conversation context and AI-powered recommendations.
What type of signal would you send first — a bug report, documentation gap, or a product improvement?